Y. HONEY BEULAH
Hyderabad
Summary
Results-driven Fraud Investigation Analyst with a proven track record at Tide Platform Technology, adept in financial analysis and regulatory adherence. Successfully resolved complex fraud cases, enhancing operational efficiency. Skilled in stakeholder communication and project coordination, contributing to improved customer trust and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Investigation Analyst
Tide Platform Technology and Servicing Private Limited
Hyderabad
11.2024 - Current
- Conducted comprehensive investigations into app fraud, focusing on impersonation and investment scams.
- Identified purchase, romance, invoice, and mandate scams through in-depth analysis.
- Resolved account takeovers and unrecognized payment issues with efficiency.
- Raised RCM and Single Alerts for suspicious accounts; submitted Suspicious Activity Reports (SAR).
- Made regulatory-compliant decisions regarding financial crime disputes.
- Investigated Faster Payments, CHAPS, and SEPA transactions for fraudulent activities.
- Utilized Kustomer, Chopin, Jira, BOT, and Lookers to manage cases effectively.
- Trained new analysts on APP fraud trends, dispute management, and investigation tools.
Deputy Manager
HDFC Bank Limited
07.2024 - 11.2024
- Conducted data analysis to identify inefficiencies in business processes, providing recommendations that reduced project cycle time by 15%.
- Assisted in analyzing financial reports and business models to support decision-making processes.
- Created detailed documentation of functional requirements for a new CRM system, which improved customer interaction tracking by 30%.
- Analyzed market trends and internal data to identify opportunities for product enhancements, contributing to a 10% increase in customer retention rates.
Deputy Manager
Yes Bank Limited
10.2023 - 03.2024
- Handling various types of banking transactions on a daily basis, examine cash flow and financial statements, generate summary reports, monitor rate changes, develop financial models, and complete forecasting reports for financial projects.
- Based on information gathered from analysis, suggesting repayment schedules, interest rates, and other terms for client accounts. This includes structuring payment arrangements, funding loan advances, and reviewing documentation on loan closings to ensure all information is properly recorded.
- Provided regular reports and insights to senior management, enabling informed decision making and strategic planning.
Assistant Manager
Kotak Mahindra Bank Limited
12.2020 - 10.2023
- Responsible for driving campaigns and provide solutions using data driven insights, leveraging the use of digital channels and finding business opportunities. Creating dashboards, data support, segmentation/scorecards, analytics and customer insights.
- Responsible for documented process and compliance requirements. Interacted with data scientists for building analytical solutions towards the objective of analytical business delivery.
- Maintained frequent interaction with internal and external technology stakeholders for analytical business delivery.
- Collaborated with data scientists for building analytical solutions towards the objective of analytical business delivery.
Supervisor
HDFC Bank Merchant Services
12.2018 - 12.2020
- Headed a team of Regional Helpdesk - Customer Service Desk in Banking Operations, Customer Relationship Management and Team Management. Ensured the policies and guidelines incorporated by Audit.
- Constant monitoring of service levels across all payment platforms. Handled escalated cases and guide the agents to call and resolve the query. Did spot-checks listening in on calls to make certain team followed provided scripts.
- Supervised inbound team to make certain they answered questions knowledgeably and outbound team to ensure they followed computer-generated lead order and exhibited courtesy at all times.
- Motivated team to meet monthly goals and beat other teams in the Center. Managed team and ensured that all the key metrics of performances are working well.
- Formerly associated with Talent Pro India Hr Pvt Ltd (Deputed at HDFC Bank)
Education
Masters Degree - Geography
Andhra University
01.2016
Bachelor's Degree - Science
Pydah College For Women
01.2014
Skills
- Financial analysis
- Business process optimization
- Requirements gathering
- Data interpretation
- Regulatory adherence
- Project coordination
- Stakeholder communication
Certification
Master's Program - Business Analyst, Simplilearn Certified in collaboration with IBM, 2023, Certified Business Analysis Professional (CBAP), Agile Scrum Master, Tableau Training, Data Analysis and Visualization with Python, Mathematical Optimization for Business Problems, Business Analyst Capstone, Harvard Business Publishing Case Studies for Business Analysis.
Accomplishments
- Top performer for two consecutive financial years in all parameters.
- Coached newly hired colleagues on banking operations and data analysis.
Projects
Canteen ordering system based on Business Analysis Core Concept Model as per BABOK. The Mayo Clinic Administration as per BACCM Model Comparison of Region Based on Sales using Tableau
Soft Skills
- Financial Analysis
- Business Process Improvement
- Requirement Gathering
- Data Analysis
- Regulatory Compliance
- Project Management
- Stakeholder Communication
Timeline
Fraud Investigation Analyst
Tide Platform Technology and Servicing Private Limited
11.2024 - Current
Deputy Manager
HDFC Bank Limited
07.2024 - 11.2024
Deputy Manager
Yes Bank Limited
10.2023 - 03.2024
Assistant Manager
Kotak Mahindra Bank Limited
12.2020 - 10.2023
Supervisor
HDFC Bank Merchant Services
12.2018 - 12.2020
Masters Degree - Geography
Andhra University
Bachelor's Degree - Science
Pydah College For Women