Yadhu Krishna Madhu
Kochi
Summary
Professional IT and Business Analyst with over 5 years of diverse experience in Quality Assurance automation, business and data analysis, IT support and application administration. Skilled at collaborating with cross-functional teams to deliver solutions that meet business objectives, while ensuring a high level of technical quality and compliance. Demonstrates a results-driven attitude, consistently meeting deadlines with a focus on streamlining operations and supporting business success.
Knowledgeable Analyst seeking to leverage extensive background in operations management. Proven track record in optimizing workflows, enhancing team performance, and ensuring seamless daily operations. Demonstrated ability in problem-solving and effective team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager | Operations
Tokyo Smoke
07.2025 - 12.2025
- Analyzed sales and operational data using Excel, SQL, and Python to identify customer trends, product performance, and workforce optimization opportunities.
- Built Power BI/Tableau dashboards to track KPIs such as sales conversion, product mix, staff productivity, and operational metrics for management review.
- Implemented and managed QA processes for system updates and software rollouts, reducing post-deployment issues by 30%.
- Managed inventory and merchandising operations, ensuring product availability, accuracy, and compliance with company and regulatory guidelines.
- Collaborated with the Store Manager to drive profitability through cost control, process improvements, and staff development, achieving a 10% reduction in operational costs.
- Ensured adherence to all company policies and local regulatory requirements while maintaining strong operational discipline.
- Led daily store operations and supervised an 8-member team, improving workflow efficiency and service quality, contributing to a 15% increase in operational uptime.
- Supported sales growth and brand awareness by optimizing store layout, staff performance, and customer engagement initiatives.
Data Analyst
Freelance Data Analyst
01.2025 - 06.2025
- Provided data analysis and reporting services for multiple clients in the e-commerce and healthcare sectors, utilizing SQL, Python, and Excel to process large datasets.
- Built interactive dashboards and performance tracking tools in Tableau, enabling stakeholders to easily monitor key metrics and make data-driven decisions.
- Conducted regression analysis and A/B testing to optimize marketing campaigns and improve customer acquisition strategies.
- Designed automated data pipelines to clean and integrate disparate datasets from various sources, improving data consistency by 40%.
- Delivered actionable insights on customer behavior and sales trends through exploratory data analysis, leading to a 20% increase in customer retention for one client.
- Collaborated with business teams to define project goals and deliver tailored analytical solutions for specific business needs.
- Led workshops for stakeholders on data-driven insights to promote informed decision-making processes.
IT Operations Analyst | IT and Networking Administrator
OEG Inc.
02.2023 - 08.2024
- Implemented and supported endpoint management solutions such as Identity and Intune, ensuring devices adhered to compliance and security standards.
- Leveraged CrowdStrike Falcon for endpoint detection and response (EDR), implementing advanced threat detection and monitoring to safeguard organizational assets and improve incident response times.
- Maintained and administered computer networks, systems software, and applications like Power Apps, Shopify, POS, Microsoft Office, and Intune.
- Conducted IT asset audits and provided actionable insights to improve process timelines and cost efficiency.
- Troubleshoot and reconfigured networking equipment such as switches, routers, servers, and firewalls.
- Provided expert opinions on software takeovers from vendors, leading UAT efforts on applications and data analysis tools.
- Administered Microsoft Admin Centre, including Identity and Exchange management, ensuring secure and efficient operations across the organization.
- Performed system migrations, including data transfer and validation, while maintaining data integrity and compliance with organizational policies.
- Optimized existing security policies, including Conditional Access policies, to enhance organizational security and ensure compliance with industry standards.
- Partnered with stakeholders to automate business processes using Microsoft Power Automate.
- Ensured compliance with Service Level Agreements (SLAs) and project requirements, consistently meeting deadlines.
- Conducted exploratory testing alongside automated scripts, focusing on high-risk areas to validate functionality and identify issues early in the development cycle.
IT Business Analyst | Co-op
Sofvie Inc.
01.2022 - 03.2022
- Developed and executed strategies for collecting, reviewing, and analyzing data requirements to facilitate the migration of client applications from legacy systems to new platforms.
- Audited application flow research and ran UAT to provide feedback on legacy functionalities.
- Generated site map for mobile and web application for helping clients and internal team.
- Advised QA team in implementing automation for functional testing as well as helped the team adapt to Eclipse – Selenium from Selenium grid.
- Developed documentation and site map for Web and PWA application, utilized by Sales, Dev, QA and Reporting/ Dashboard teams.
Senior Testing Executive | Automation Testing Analyst
Infosys Limited
01.2020 - 01.2021
- Conducted research, gathered information from multiple sources and proposed acceptable solutions to the stakeholders.
- Led vendor QA teams in optimizing and maintaining code for efficient testing and release executions.
- Guided team of manual testers to understand and execute automation code in different automation tools, ensuring successful release executions.
- Led the process of migrating automation scripts from the legacy environment to the Chromium application.
- Supported the business in conducting User Acceptance Testing and training sessions.
- Worked on LeanFT in UFT to implement BDD for container-based application using C# knowledge.
- Optimization of Post Production Validation code in UFT and Test Complete to increase efficiency and decrease testing and execution duration.
- Project(s): - Merrill Lynch – Bank of America; Private Bank - Bank of America
Testing Executive | Automation Tester
Infosys Limited
06.2018 - 01.2020
- Efficiently executed over 10,000+ Sanity, Smoke, Regression and Post Production Validation scripts using HPE UFT and Smart Bear Test Complete and supported developers in resolving problems by completing additional tests.
- Created and maintained scheduled batch jobs using shell scripting on virtual machines.
- Created SQL reports & analyzed data to implement remediation tasks to improve the compliance percentage.
- Developed and executed functional test cases following standardized processes and tools.
- Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
- Project(s): - US Trust– Bank of America
Education
Post Graduate Diploma - Big Data Analytics
Georgian College of Applied Arts And Technology
ON, Canada01-2023
Post Graduate Diploma - IT Business Analysis
Cambrian College of Applied Arts And Technology
ON, Canada03-2022
MBA - Software Management
Indian School of Business Management And Administration
India03-2020
Bachelor of Computer Applications - Computer Applications Development
Amrita School of Arts And Sciences
India03-2018
Skills
- Core Skills: Requirements gathering, Test documentation, User Acceptance Testing, Data Collection and Curation, Data Visualization, ETL, Automation Framework designing, Stakeholder management
- Administration: Microsoft Admin Centre (Identity, Intune, Exchange), POS apps, MS Office 365, Salesforce
- Networking: Network Security (Cisco Meraki, Sophos), Routing and Switching (Cisco, Aruba)
- Agile Methodologies, Software Development Lifecycle (SDLC)
- Tools: HPE/Microfocus UFT, SmartBear Test Complete, Visual Studio Code, Eclipse, Jupyter Notebook, Spyder, Power BI, Tableau, Talend, RapidMiner, Drawio, HP ALM, Miro Board, Jira
- Programming Languages: Python, SQL, Java/J2EE, C#, JavaScript, HTML5, VBScript
- Frameworks: BDD- UFT (LeanFT), Selenium (Cucumber), ASPNET, NumPy, Matplotlib, Pandas DataFrame
- Operational efficiency
- Health and safety
- Standard operating procedures
- Scheduling management
Websites
Certification
- Trained in DevOps Foundation by LinkedIn
- Trained in Clean, transform, and load data in Power BI by Microsoft
- Trained in SAS Programming 1: Essentials by SAS, SAS Visual Analytics 1 for SAS Viya: Basics (8.5)
- Trained in Salesforce Admin (Beginner) by Trailhead (by Salesforce)
- Trained in API Admin, API Engineer, API Beginner by Postman.
Honors & Rewards
Rockstar Rookie (Sept 2019) by Infosys Validation Solutions (IVS), Budding Star (June 2019) by Infosys Ltd., Active Participation Youth Award (Dec 2016) by Computer Society of India (CSI)
Timeline
Assistant Manager | Operations
Tokyo Smoke
07.2025 - 12.2025
Data Analyst
Freelance Data Analyst
01.2025 - 06.2025
IT Operations Analyst | IT and Networking Administrator
OEG Inc.
02.2023 - 08.2024
IT Business Analyst | Co-op
Sofvie Inc.
01.2022 - 03.2022
Senior Testing Executive | Automation Testing Analyst
Infosys Limited
01.2020 - 01.2021
Testing Executive | Automation Tester
Infosys Limited
06.2018 - 01.2020
Post Graduate Diploma - Big Data Analytics
Georgian College of Applied Arts And Technology
Post Graduate Diploma - IT Business Analysis
Cambrian College of Applied Arts And Technology
MBA - Software Management
Indian School of Business Management And Administration
Bachelor of Computer Applications - Computer Applications Development
Amrita School of Arts And Sciences