Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Yadu K A

Bengaluru

Summary

Dynamic Senior Customer Service Associate with a proven track record at Rippling and Amazon, specializing in benefits administration and seller support. Excelled in interdepartmental communication and client engagement, enhancing team efficiency by 60% through innovative tool development. Skilled in live support and adept at deescalation, consistently fostering high-performing teams and superior client relations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Customer Service Associate

Rippling
Bengaluru
05.2022 - Current
  • Senior Customer Support Specialist with expertise in benefits administration, providing client assistance via email, chat, and Zoom.
  • Strong communication and problem-solving skills with a proven ability to collaborate across teams, including payroll and HRIS, to ensure seamless client support.
  • Experience in working with tools such as Salesforce.
  • Currently, 60% of my role involves direct client interactions, while 40% is dedicated to supporting colleagues through product guidance, documentation, and tool development to enhance team efficiency.

Seller Support Mentor

Amazon
Bengaluru
03.2017 - 04.2022
  • Initially hired as a Seller Support Associate and later promoted to Seller Support Mentor, I provided dedicated support to Amazon Sellers across the U.S., EU, Middle East, and Asia.
  • Successfully managed inquiries across multiple time zones (APAC, EMEA, AMER), ensuring seamless assistance.
  • As a mentor, I played a key role in onboarding and training new hires, offering product expertise, resolving complex cases, and fostering a high-performing support team.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Shri Shankaracharya Engineering College
Bhilai, Chattisgarh
05-2016

Scooling -

Delhi Public School
Korba, Chattisgarh
01-2012

Skills

  • Interdepartmental communication
  • Customer relations
  • Client engagement
  • Live email and chat support

Languages

Hindi
First Language
English
Proficient (C2)
C2
Malayalam
Upper Intermediate (B2)
B2

Certification

  • Support:Insurance:Broker Certification
  • Support:Enrollments:PEO and ASO Certification

Timeline

Senior Customer Service Associate

Rippling
05.2022 - Current

Seller Support Mentor

Amazon
03.2017 - 04.2022

Bachelor of Science - Electrical, Electronics And Communications Engineering

Shri Shankaracharya Engineering College

Scooling -

Delhi Public School

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Yadu K A