Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Yagyan Prasad Sahoo

Yagyan Prasad Sahoo

Noida

Summary

Dynamic training manager with a proven track record at Rebootxp, leveraging Lean Six Sigma methodologies to drive operational excellence and enhance customer satisfaction. Skilled in employee evaluation and continuous improvement, I successfully led teams to exceed performance targets, implementing data-driven strategies that significantly improved training outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager - Transformation

Rebootxp
Noida
01.2025 - Current
  • Led a team of 6 Trainers and 1 AM, ensuring high productivity and excellent customer service.
  • Proficient in managing training and quality teams, performing internal audits, and driving process improvements to enhance business outcomes.
  • Expertise in Six Sigma methodologies, project management, root cause analysis, and process standardization.
  • Created monthly reports for senior management, summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Adept at collaborating with clients, understanding business requirements, and implementing data-driven strategies to optimize training & quality metrics.
  • Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.

Manager Training

Ienergizer
Noida
11.2023 - 01.2025
  • Manage a team of trainers.
  • Drive performance in the team to meet targets.
  • Stakeholder management.
  • Improve training standards, methodology, and processes.
  • Manage daily team activities, and ensure daily operations run smoothly.
  • Manage key training metrics, like floor support, throughput, and NHT hiring/planning.
  • Drive continuous improvement in the team, along with metrics improvement.
  • Generate dashboards and scorecards for the internal and client reviews.
  • Represent training in internal reviews and client forums.
  • Apply performance management strategies: action plans, BQ planning for the floor; generates monthly efficacy on the TNA/TNI.

Team Lead - Training & Onboarding

Skill-Lync
Chennai
12.2021 - 03.2023
  • Handling the training team for three locations (Chennai, Hyderabad, and Delhi).
  • Redesigning the lesson plan and content with a content curator for the sales training, and designing the workflows to facilitate the smooth functioning of the process training.
  • Onboarding NHT Batches (HC 35 associates per batch)
  • Managing BQ's and improvement projects
  • Keep track on 0-30 performance
  • Preparing monthly training dashboards
  • Prepare TNI to conduct refresher, audit calls for BQ advisors to improve their performance and gave feedback

Senior Trainer - Product And Process

Tech Mahindra
Noida
12.2018 - 12.2021
  • Handled a team of 8 trainers and was responsible for end to end training program for e-commerce process(Myntra - Voice,Chat & Email)
  • Handled TechM's new project's launch for IIFL project
  • Was a part of transition for 2 new Projects (NHA & Ford
  • Conducted evaluations and observed employee performance to identify areas of improvement
  • Reviewed effectiveness of training and proposed updates to maximize success in training
  • Prepared and maintained various training records and dashboards
  • Preparation Batch Planner during Ramp-up (which happened twice a year)

Process Trainer

Wipro Ltd
Noida
03.2016 - 12.2018
  • Preparation and updation of training approach note
  • Preparation of training modules with Service Delivery Assurance team
  • Verification of the incidences of non-compliance
  • Front-lining service request handling
  • Verification of knowledge retention of the consultants in OperationsExecution of training and refreshers for incoming and existing batches respectively

Education

B.Tech -

National Institute of Technology
Srinagar
08.2014

Skills

  • Training planning and delivery
  • Operational excellence
  • Transition management
  • Lean Six Sigma Black Belt
  • Business analysis
  • Compliance management
  • Six Sigma methodologies
  • Employee evaluation
  • RCA - 3Y & 5Y
  • MS Office
  • Continuous improvement

Certification

  • Lean Six Sigma Black Belt
  • Lean Six Sigma Green Belt
  • Minitab (Analysis Tool)
  • Lean Six Sigma Yellow Belt
  • Data Analysis & Visualization using Excel
  • Accelerated Customer Experience

Languages

  • English
  • Hindi

Timeline

Manager - Transformation

Rebootxp
01.2025 - Current

Manager Training

Ienergizer
11.2023 - 01.2025

Team Lead - Training & Onboarding

Skill-Lync
12.2021 - 03.2023

Senior Trainer - Product And Process

Tech Mahindra
12.2018 - 12.2021

Process Trainer

Wipro Ltd
03.2016 - 12.2018

B.Tech -

National Institute of Technology

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Yagyan Prasad Sahoo