Summary
Overview
Work History
Education
Skills
Experience Years
Personal Information
Timeline
Generic

Yalamanda

Summary

8 years of experience in Application Production Support, Technical Support and L1, L2 Support. Good experience in Banking domain and results-driven in supporting enterprise software systems across diverse applications.

Overview

9
9
years of professional experience

Work History

Production Support

MPHASIS Limited
06.2024 - 03.2025
  • Company Overview: Client: Wells Fargo | Principal Infrastr Eng
  • Worked as Production Support for 3BOI, 1RMC, XSELL and CA pricing tool applications
  • Monitor batch jobs such as a job failures, long running and MAXRUN run by using Autosys
  • Write SQL queries for data analysis and share them to the clients
  • Deployed applications using IBM UCD, Harness and Tomcat server in Prod environment
  • Monitor application performance CPU and Memory utilization using App dynamics
  • Monitor, search, log analysis, troubleshoot and job alerts using Splunk
  • Monitor Service now tickets and resolve them within SLA frame
  • Followed ITIL process like Incidents, Change, Problem and Release management process
  • Provided Rotational 24/7 support for all modules of the applications
  • Client: Wells Fargo | Principal Infrastr Eng

Support Lead

JOCATA Financial Advisory & Technology Services Pvt. Ltd.
08.2022 - 06.2024
  • Company Overview: Client: AXIS Bank | Support Lead
  • Worked as Application Support for Personal Banking Loan and OD Overdraft applications
  • Write SQL queries to generate MIS reports to share them to the clients
  • Deployed applications by using Apache Tomcat Server in UAT and Production environment
  • Monitor application performance issues and CPU utilization using App dynamics
  • Used Splunk for monitor app issues, search head, log analysis, troubleshoot and alerts
  • Experience in handling Support activities such as API service failures and health checks
  • Resolve customer incidents within defined SLA timeframe
  • Client: AXIS Bank | Support Lead

System Software Engineer

INFOVISION Labs India Pvt. Ltd.
01.2021 - 08.2022
  • Company Overview: Client: Verizon | System Software Engineer
  • Worked as Application Support for Inbound & Outbound routing calls by using Verizon tools
  • Addressed customer incidents by using Work hub and CTI applications
  • Used KIBANA logs to identify the agent logs, user profiles and customer IVR flows
  • Resolved major incidents and provided Root Cause Analysis (RCA)
  • Used service now ticketing tool and try to resolve production issues within SLA time
  • Involved in daily meeting status call to discuss ongoing issues
  • Provided 24/7 support for all modules of the applications
  • Client: Verizon | System Software Engineer

Consultant-Technology

VIRTUSA Consulting Services Pvt. Ltd.
11.2018 - 12.2020
  • Company Overview: Client: CITI Bank | Consultant-Technology
  • Worked as Production Support for FXLM & Trading banking applications
  • Monitor daily batchs and monitor FW jobs, CMD jobs using Autosys
  • Performed on hold, off hold and force start the jobs as required
  • Resolve production support issues within defined SLA timeframe
  • Involved in Root Cause Analysis (RCA) to identify underlying issues
  • Interacted with clients, providing project updates in daily status meetings
  • Provided 24/7 support for all modules of the applications
  • Client: CITI Bank | Consultant-Technology

Consultant

HCL Technologies Ltd.
05.2016 - 10.2018
  • Company Overview: Client: Deutsche Bank | Consultant
  • Worked as Production Support for Trading and commodities applications
  • Monitor batch jobs by using Autosys Scheduling tool
  • Involved in application deployment process by using Tomcat server
  • Monitor application performance and performed system health checks
  • Monitor Service now tickets and resolve them within SLA frame
  • Involved in daily status calls for discussion on daily tickets review
  • Provided Rotational 24/7 support for all modules of the applications
  • Client: Deutsche Bank | Consultant

Education

Bachelor of Technology -

Bharath University
Chennai

Skills

  • SQL
  • Unix/Linux
  • Splunk
  • App dynamic
  • Dynatrace
  • Oracle
  • My SQL
  • Autosys Batch Monitor
  • Incident Management
  • Change Management
  • Problem Management
  • Release Management
  • Service now
  • ITIL/ITSM Process
  • Harness
  • Apache Tomcat Server
  • Software Testing
  • ELT tool
  • IBM Urban Code Deploy (UCD)
  • Knowledge on CI/CD Pipelines
  • SLA
  • RCA
  • 24
  • 7 Support

Experience Years

8

Personal Information

Available: Immediate Joiner

Timeline

Production Support

MPHASIS Limited
06.2024 - 03.2025

Support Lead

JOCATA Financial Advisory & Technology Services Pvt. Ltd.
08.2022 - 06.2024

System Software Engineer

INFOVISION Labs India Pvt. Ltd.
01.2021 - 08.2022

Consultant-Technology

VIRTUSA Consulting Services Pvt. Ltd.
11.2018 - 12.2020

Consultant

HCL Technologies Ltd.
05.2016 - 10.2018

Bachelor of Technology -

Bharath University

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