Summary
Overview
Work History
Education
Personal Information
Declaration
Timeline
Generic

Yamini Karekar

Customer Support
Mumbai

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

Skinnsi
Mumbai
04.2021 - Current

Outbound calling for confirmation of appointment .

Taking escalation calls .

Booking appointments and cancellations of appointments .

Customer Service Representative

Tata consultancy Service
Mumbai
02.2020 - 02.2021

Handling inbound call from credit card customers .
Taking payments for credit card on calls and chats.
Explanation of credit card bills

Back Office Executive

LDG Solutions PVT LTD .
Mumbai
01.2019 - 02.2021

Identify potential clients & the decision makers within the client organization, connect with prospects via phone, email and social media, and build strong funnel of qualified leads .

Back Office Executive

ICE Vacation Centre India Pvt Ltd
Mumbai
03.2019 - 12.2019

Responsibilities: Auditing the payment and the bookings made by the sales agent.
Working on the cancellations for the bookings .
Verifying the payments received .

Education

SSC -

Fr . Agnelo High School
Mumbai
06.2010 - 05.2011

Bachelor of Commerce - Commerce

Thakur College of Science And Commerce
Mumbai
06.2011 - 05.2016

Master of Commerce -

University of Mumbai
Mumbai
06.2017 - 11.2019

Personal Information

Date of birth : 29th June 1996.
Gender : Female.
Nationality : Indian.
Religion : Hindu .

Personal Competencies :- Hardworking, Ability to work individually and in groups.

Declaration

I hereby declare that all mentioned information Is correct up to my knowledge.

Timeline

Customer Service Representative

Skinnsi
04.2021 - Current

Customer Service Representative

Tata consultancy Service
02.2020 - 02.2021

Back Office Executive

ICE Vacation Centre India Pvt Ltd
03.2019 - 12.2019

Back Office Executive

LDG Solutions PVT LTD .
01.2019 - 02.2021

Master of Commerce -

University of Mumbai
06.2017 - 11.2019

Bachelor of Commerce - Commerce

Thakur College of Science And Commerce
06.2011 - 05.2016

SSC -

Fr . Agnelo High School
06.2010 - 05.2011
Yamini KarekarCustomer Support