Salesforce Jupiter
Experienced Data Analyst with a proven track record of delivering actionable insights and driving business growth through data-driven decision-making. Skilled in statistical analysis, and data visualization, adept at uncovering trends and patterns to inform strategic initiatives. Strong commitment to continuous learning and staying informed on industry advancements. Seeking to leverage analytical expertise to drive innovation and optimize processes in a dynamic team environment.
· Handling the AP ServiceNow tickets and queries as an SME for US AP.
· Approving and processing US invoices for Donations and Sponsorship as per the Firm policies and guidelines.
· Handling 3 mailboxes effectively in order resolve vendor concerns and AP customer queries.
· Generating and analyzing data on Outstanding Checks, Outstanding invoices, and Luxury Suite review report.
· As a part of the Outstanding checks and invoices reports, worked with the external vendors and vendor contact to get the checks encashed and invoices paid in a timely manner.
· Analyzing pending invoice report to rectify the cause, reached out to respective PPMDs for approvals which helped in timely payments in turn reducing the vendor escalation percentage.
· As an SME, created various presentations with trend analysis for leadership team calls and for FY end discussions.
· Created and modified Standard Operating procedures (SOP) as per the change in work.
· Identified multiple duplicate payments made to vendor and successfully worked with the vendor’s point of contact to get the refunds.
· Carried out Training sessions for the AP customers.
· Successfully completed the testing for the process transition from Traditional Generic Mailbox Customer support to ServiceNow for GFS.
· Generating the Open credit report for the India AP team to identify any credits which needs to be set off.
Data Analysis
undefinedI here by declare that all the information stated are true to the best of my knowledge and belief.
Salesforce Jupiter
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