Summary
Overview
Work History
Education
Skills
Languages
Achievements Recognition
Timeline
Generic

Divya Madukal

Hyderabad

Summary

Detail-oriented Quality Associate with expertise in Salesforce management and quality auditing. Proven ability to resolve issues efficiently, enhancing customer satisfaction and service delivery.

Overview

1
1
year of professional experience

Work History

Quality Associate (LMAQ - Quality)

Amazon Development Centre
Hyderabad
09.2023 - 01.2025
  • Resolved tickets using Salesforce, ensuring timely issue resolution and customer satisfaction.
  • Conducted quality audits and provided actionable feedback to enhance service delivery.
  • Guided team members on Application Monitoring tools and troubleshooting best practices.
  • Collaborated with customers to understand requirements and deliver proactive solutions.
  • Strengthened customer experience through effective communication and tailored problem resolution.

Education

Bachelor of Commerce - Hyderabad

Aurora's Degree & PG College
Hyderabad
01.2021

Intermediate - Hyderabad

Sindu Junior College
Hyderabad
01.2018

Secondary School - Hyderabad

St. Mark's High School
Hyderabad
01.2016

Skills

  • Salesforce management
  • Quality auditing
  • AWS Beginner - EC2,S3,IAM
  • Microsoft Office

Languages

  • French, Advanced (C1)
  • German, Intermediate (B1)

Achievements Recognition

  • Awarded Bravo Customer Focus for consistently exceeding customer satisfaction metrics.
  • Recognized as a Mostly Achiever for maintaining high-quality standards and performance.

Timeline

Quality Associate (LMAQ - Quality)

Amazon Development Centre
09.2023 - 01.2025

Bachelor of Commerce - Hyderabad

Aurora's Degree & PG College

Intermediate - Hyderabad

Sindu Junior College

Secondary School - Hyderabad

St. Mark's High School

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Divya Madukal