KHAMRUDDIN MOHAMMED
Hyderabad
Summary
Detail-oriented Quality Specialist and HR Support professional with experience in auditing work outputs and ensuring adherence to defined guidelines. Skilled in providing clear written feedback, mentoring associates, and supporting onboarding and training activities. Actively contributed to SOP development and quality improvement initiatives in fast-paced environments. Known for strong analytical skills, process understanding, and effective stakeholder communication.
Overview
5
5
years of professional experience
Work History
Quality Specialist – LMAQ
Amazon
11.2023 - 10.2025
- Audited work outputs to ensure compliance with defined quality standards and process guidelines.
- Provided clear, structured written feedback to associates to improve accuracy and consistency.
- Reviewed edits and validated ground-truth-aligned outputs for quality benchmarking.
- Actively participated in pilot processes and contributed to SOP creation and updates.
- Mentored new associates and supported their onboarding and process understanding.
- Collaborated with program managers and stakeholders to address quality gaps and improvements.
Senior HR Associate – DLS(LOA)
Amazon
01.2022 - 01.2023
- Supported associates and managers with process-related guidance and issue resolution.
- Trained new hires and managers on process knowledge and standard operating procedures.
- Assisted employees with Leave of Absence (LOA) services, including eligibility guidance and application processing.
- Performed document verification and supported real-time approval workflows.
- Handled time card corrections, PTO, VTO, accommodations, and badge activation requests.
- Addressed payroll-related issues during LOA by raising and tracking internal tickets.
Associate – CS
Amazon
10.2020 - 11.2021
- Assisted customers with order-related queries including delivery status, damaged or missing items, replacements, and refunds.
- Maintained high standards of communication quality, clarity, and customer satisfaction.
- Recognized as a top performer for consecutive weeks based on quality and performance metrics.
- Consistently met service-level and accuracy expectations in a high-volume environment.
Education
B. Sc (Mb .Z. C) -
Vaagdevi Degree And PG College
01-2009
Higher Secondary (12th) -
Lal Bahadur Junior College
01-2006
High School (10th) -
New Blue Birds High School
01-2002
Skills
- Quality auditing and review
- Compliance and accuracy checks
- Written feedback and documentation
- SOP development and process improvement
- Stakeholder communication
- Salesforce
- Attention to detail
- Analytical and logical thinking
- Microsoft Office (Excel, Word, PowerPoint)
- Mentorship training
- Problem-solving skills
Personal Information
- Gender: Male
- Nationality: Indian
Languages Known
English
Advanced (C1)
C1
Hindi
Native
Native
Telugu
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Timeline
Quality Specialist – LMAQ
Amazon
11.2023 - 10.2025
Senior HR Associate – DLS(LOA)
Amazon
01.2022 - 01.2023
Associate – CS
Amazon
10.2020 - 11.2021
B. Sc (Mb .Z. C) -
Vaagdevi Degree And PG College
Higher Secondary (12th) -
Lal Bahadur Junior College
High School (10th) -
New Blue Birds High School