Vishad Nashine
Nagpur
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Quality Specialist (LMAQ)
Amazon Development Centre Private Limited
07.2024 - Current
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners/ teams according to pre-determined process
- Maintain records of day to day work by updating trackers or workflow tools
- SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team/program
- Develop a global perspective and understand the nuances of various geographies that Amazon operates in
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Have hands on experience of the "Salesforce" tool for various purposes within multiple teams across "Last Miles Analytics and Quality" team.
- Have an in depth experience working in the Last mile team for various departments.
Owner
Magnifiers (Fraud Control Vendor for Banks and NBFC's)
10.2023 - 12.2023
- Investigating fraudulent documents received (if any) from customer for loan cases in Banks and NBFC's.
- Verification of the documents and KYC and profile check of the customer.
- Updating daily reports of the customers to the bank.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Catalog Associate
Amazon Development Centre Private Limited
10.2021 - 05.2023
- Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs (Service Level Agreements) are met per quality standards
- Product listing and audit for selection uploads across multiple categories
- Interacting and coordinating with vendors and third Parties and category team to help ensure smooth data flow for all required selection attributes for the category
- Participating in the identification and correction of catalog errors and investigating catalog-related complaints
- Achieving catalog audit targets and creating reports regarding tasks assigned on a daily basis
- Escalation management within TAT for the defected products in the supply line
- Training and mentoring other associates
- Working on in transit damage, loss, package handling, returned or rejected goods
- Working on the sim ticketing and handling the volume assigned
Customer Service Associate
Amazon Development Centre Private Limited
10.2019 - 10.2021
- Worked as a Customer Service Associate for North America and Canada clients
- Worked in retail team which handled retail order issues for North America customers via email process
- Got promoted in specialty team which handles Marketing, gift cards, Vine, Account close related issues related to customers from North America and Canada clients via email process
Education
Bachelors of Engineering(Mechanical) -
S.B Jain Institute of Technology, Management And Research
Nagpur, Maharashtra06-2019
Skills
- Auditing
- Quality Assurance
- SOP Development
- Fraud Investigations
- Metrics Reporting
- Customer satisfaction
- Documentation control
- Quality improvements
- Team leadership
Languages
English
Hindi
Awards
- Customer Obsession Award
- WWCS Peak 2019 Smile Champions
- Delivering Results Award
- Prime Day 2022 Heartbeat Hero
Timeline
Quality Specialist (LMAQ)
Amazon Development Centre Private Limited
07.2024 - Current
Owner
Magnifiers (Fraud Control Vendor for Banks and NBFC's)
10.2023 - 12.2023
Catalog Associate
Amazon Development Centre Private Limited
10.2021 - 05.2023
Customer Service Associate
Amazon Development Centre Private Limited
10.2019 - 10.2021
Bachelors of Engineering(Mechanical) -
S.B Jain Institute of Technology, Management And Research
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