YAMUNA CHUKKA
Warangal
Summary
Dynamic Phone Banking Officer with HDFC, adept at enhancing customer satisfaction through effective problem-solving and financial advising. Proven track record in transaction processing and record management, consistently achieving operational excellence. Strong communicator with technical proficiency in Microsoft Office, dedicated to aligning customer goals with optimal banking solutions.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Phone Banking Officer
HDFC
Hyderabad
07.2018 - 01.2020
- Collaborated with team members to resolve customer complaints efficiently.
- Maintained accurate records of customer interactions and transactions in systems.
- Supported branch operations by scheduling appointments for financial advisors.
- Answered incoming customer calls regarding account inquiries, payments, and product information.
- Participated in team meetings to discuss best practices for handling calls efficiently.
- Assisted customers in enrolling for online banking services through guided tutorials.
- Ensured compliance with established procedures for each type of transaction processed over the phone.
- Processed deposits, withdrawals, transfers and loan payments over the phone.
- Prepared reports detailing daily transactions conducted by phone banking officers.
- Updated records of all conversations with customers in accordance with company policies.
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Assisted customers with inquiries regarding account balances and transactions.
- Utilized problem-solving skills to identify customer issues quickly and accurately.
- Advised customers on potential banking options based on their financial goals.
- Discussed client financial options to keep customers informed regarding transactions.
Education
Bachelor of Science - Electronic Engineering
Zphs, Kogilvai
Warangal , India' 08.2010 - 06.2014
Skills
Soft skills
- Customer service
- Financial advising
- Record management
- Transaction processing
- Relationship management
- Goal-oriented mindset
- Communication skills
Technical skills
- c
- Microsoft office
- Matlab
- VLSI design
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Affiliations
- Developed a project on speech enhancement which is used to improve the quality of speech.
- Project on Multi Wavelets which is used to improve the quality and increase the resulation of image
- Volunteered for the events of workshop of embedded system design and National robotic championships.
Timeline
Phone Banking Officer
HDFC
07.2018 - 01.2020
Bachelor of Science - Electronic Engineering
Zphs, Kogilvai
08.2010 - 06.2014