Animesh Chakraborty
Kolkata
Summary
Driven Phone Banker utilizes strong sales techniques to achieve goals and boost performance. Enthusiastic worker actively engages in marketing campaigns, referral programs and development activities. Organized employee maintains knowledge of company products, services and promotions to provide best customer service.
Overview
4
4
years of professional experience
Work History
Phone Banking Officer
HDFC Bank
Kolkata
07.2019 - Current
- Assisted customers in enrolling for online banking services through guided tutorials.
- Cross-sold appropriate products according to individual customer needs.
- Built positive and productive customer connections to drive consistent sales.
- Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
- Advised customers on potential banking options based on their financial goals.
- Researched and resolved complex customer inquiries regarding loans, credit and consumer accounts.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
Education
B.com (hons) - Accounting
Acharya Girish Chandra Bose College of Commerce
Sealdah 08-2011
Skills
- Call Management
- Customer Service
- Microsoft Office
- Client Relations
- Product and Service Sales
- Computer Skills
- Coaching and Mentoring
- CRM Software
Languages
Bengali
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Phone Banking Officer
HDFC Bank
07.2019 - Current
B.com (hons) - Accounting
Acharya Girish Chandra Bose College of Commerce
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