Kunal Dhar
RE13, Raghunathpur, Teghoria, Kolkata
Summary
Dynamic customer support professional with extensive experience in banking regulations at Bandhan Bank Pvt Ltd. Demonstrated success in cross-selling and complaint resolution, significantly improving client satisfaction ratings. Proficient in MS Office and CRM software, effectively integrating technical expertise with interpersonal skills to drive organizational objectives.
Overview
4
4
years of professional experience
Work History
Phone Banking Officer
Bandhan Bank Pvt Ltd
Kolkata
03.2024 - Current
- Helping clients with their banking needs over the phone, as an inbound phone banking officer.
Customer support: Assist clients with questions about their deposit accounts, including balances, transactions, and statement clarifications. Cross-sell clients on a range of banking goods. Strong communication abilities, a thorough comprehension of client wants, a readiness to work rotating shifts, and the capacity to resolve client concerns by offering a workable answer.
Freelance Data Entry Operator
PhysicsWallah
Work From Home
02.2023 - 04.2023
- Maintained data entry requirements by following data program techniques and procedures. The work is essentially freelance if I complete their tasks, I get paid for them, usually around 1 rupee or 0.50 paisa for each task if not, I don't get paid. Thus, it's a part-time, freelancing job.
Front End Developer Internship
Vidini Technology Pvt. Ltd.
Kolkata
02.2021 - 03.2021
- Designed and implemented interactive user interfaces for websites and applications.
Education
BCA - Computer Applications Development
Brainware University
Barasat, Kolkata08-2021
Class XII - Arts
Lalgola Mahes Narayan Academy
Murshidabad06-2018
Class X - General Studies
Lalgola Mahes Narayan Academy
Murshidabad05-2016
Diploma in Computer Application - Computer Information Systems
J.N. Computer Academy
Murshidabad03.2017
Skills
- MS Office
- Open Office
- Product Selling
- Customer support
- Customer service
- Cross-selling techniques
- Call handling efficiency
- Complaint management
- Banking regulations
- Dispute coordination
- Banking support
- Up-selling strategies
- CRM software
- Call handling
- Graphic Design
- Computer program and software-related knowledge
Training
INDUSTRIAL TRAINING, Webguru Infosystems Pvt. Ltd., Salt Lake Sector V, Kolkata, West Bengal, Node Js, 01/01/20, 02/01/20
Personal Information
- Age: 23 Year
- Date of Birth: 01/05/2001 (DD-MM-YYYY)
- Gender: Male
- Marital Status: Unmarried
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Strengths and Abilities
- Good Team-worker
- Love to take new challenges
- Confident about myself and my ability
- Can easily adapt to new environments and situations
- Ability to work continuously with high energy level
Timeline
Phone Banking Officer
Bandhan Bank Pvt Ltd
03.2024 - Current
Freelance Data Entry Operator
PhysicsWallah
02.2023 - 04.2023
Front End Developer Internship
Vidini Technology Pvt. Ltd.
02.2021 - 03.2021
BCA - Computer Applications Development
Brainware University
Class XII - Arts
Lalgola Mahes Narayan Academy
Class X - General Studies
Lalgola Mahes Narayan Academy
Diploma in Computer Application - Computer Information Systems
J.N. Computer Academy
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