Pratim Mukherjee
SERVICE ENGINEER
Kolkata
Summary
Dynamic professional with experience as a Phone Banking Officer at ICICI Bank, adept at enhancing customer satisfaction through exceptional communication and active listening. Proven ability in Excel and Python development, coupled with a strong understanding of banking regulations, ensures effective problem-solving and service delivery in high-pressure environments.
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 1 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in administration and troubleshooting and system information analysis.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Phone Banking Officer
ICICI Bank
10.2023 - Current
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
Service Engineer
EEEC
11.2022 - 06.2023
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Education
Bachelor of Technology - Electrical Engineering
Techno International Newtown
Kolkata 05.2001 -
Diploma - Electrical Engineering
Techno Main Polytechnic Salt Lake
Kolkata, India 05.2001 -
XII Th Class - General
Dum Dum K K Hindu Academy
Kolkata, India 05.2001 -
X Th Class - General
Dum Dum K K Hindu Academy
Kolkata 05.2001 -
Skills
Field service engineer
Banking regulations awareness
Expertise in Excel functions
Python development skills
MS power point
Installation coordination
VOCATIONAL TRAINING
vocational training Complete from West Bengal State Electricity Distribution Company Limited(WBSEDCL) for15 days on operation and maintenance activities up to 66kv WBSEDCL in 2019
HOBBIES
Cricket
Cooking
Traveling
Certification
Python Developer
DECLARATION:-
I here by declare that all the information given above is true and correct to the best of my knowledge and belief
Timeline
Phone Banking Officer
ICICI Bank
10.2023 - Current
Python Developer
06-2023
Service Engineer
EEEC
11.2022 - 06.2023
Bachelor of Technology - Electrical Engineering
Techno International Newtown
05.2001 -
Diploma - Electrical Engineering
Techno Main Polytechnic Salt Lake
05.2001 -
XII Th Class - General
Dum Dum K K Hindu Academy
05.2001 -
X Th Class - General
Dum Dum K K Hindu Academy
05.2001 -
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