Yandamuri Hemanth

• Lead operations and quality governance for a global program focused on feature adoption, strategic initiative delivery, and partner success metrics.
• Partnered with cross-functional teams to implement a second-nature AI-based training solution for partner managers and interns, significantly improving communication clarity, objection handling, and consultative engagement outcomes.
• Shaped process governance, KPI architecture, and SLA expectations aligned with global delivery standards, and evolving business OKRs.
• Drove risk & compliance & Quality frameworks integrated with quality outcomes to protect partner trust and brand reputation.
• Strengthened stakeholder confidence with structured dashboards and executive decks linking operational performance to strategic KPIs.

Key Achievements

• Improved partner satisfaction and program performance by converting operational data into strategic insights, presented to senior leadership (VP/COO).
• Enabled rapid adoption of AI-assisted training, reducing onboarding friction, and improving performance consistency for partner management teams.

• Managed end-to-end service operations for extended warranty and complimentary home appliance service vendors.
• Owned SLA adherence, weekly and monthly business reviews, capacity utilization reviews, and invoicing validation.
• Designed and implemented governance frameworks and performance dashboards across vendor partners, improving quality, and reducing cost leakage.
• Collaborated with internal stakeholders on executive review cycles, bringing structured insights to decisions on vendor performance, and contract optimization.
• Led root cause analysis of service defects and field quality checks, translating findings into vendor performance improvement plans.
• Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
• Created detailed reports to support data-driven decision-making initiatives.
• Analyzed business processes to identify areas for improvement and efficiency.
• Developed process maps to visualize workflows and enhance communication.

Key Achievements

• Drove measurable cost optimization through invoice reconciliation and quality-linked vendor compensation alignment.
• Strengthened vendor accountability through cadence, and improved compliance.

• Conducted quality audits to ensure compliance with internal standards.
• Collaborated with cross-functional teams to identify and resolve quality issues.
• Analyzed customer feedback to improve service quality and satisfaction.
• Documented quality assurance findings and communicated results effectively.
• Trained team members on best practices in quality analysis procedures.
• Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
• Ensured compliance with company standards, regulations and procedures related to quality control.
• Implemented corrective actions when necessary to improve overall product quality.
• Assisted in the development of Quality Assurance procedures and protocols.