Yasaswini Gangaraju

HPE (Hewlett Packard Enterprise)

HPE community-based case management portal is used to raise cases on HPE products owned by customers. Once Case gets created and Immediately HPE Support Engineer (Agent)will get notified and resolved. This Project involves Case Management using Lightening web components and Apex classes. Managing end-to-end project activities in an Agile environment. Collaborated with cross-functional teams to ensure timely delivery, resource planning, client coordination, and quality assurance.

Responsibilities:

• HPE community-based case management portal is used to raise cases on HPE products owned by customers
• Once Case gets created and Immediately HPE Support Engineer (Agent) will get notified and resolved
• This Project involves Case Management using Lightening web components and Apex classes
• Managing end-to-end project activities in an Agile environment
• Collaborated with cross-functional teams to ensure timely delivery, resource planning, client coordination, and quality assurance
• Coordinated project deliverables across multiple teams, ensuring adherence to scope, schedule, and quality standards
• Participated in Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and backlog grooming
• Collaborated with business analysts and developers to translate business needs into actionable technical tasks
• Led a 5-member team, assigning responsibilities, monitoring task progress, and ensuring timely resolution of blockers
• Acted as a liaison between client stakeholders and the technical team to ensure expectations and timelines were aligned
• Contributed to resource training and onboarding plans to maintain project continuity and performance
• Ensured documentation of workflows, test cases, and system updates for knowledge transfer and audit readiness
• Conducted risk assessments and proposed process improvements, resulting in increased operational efficiency
• Managed deployment pipelines via GitHub and monitored release readiness and rollback plans
• Oversaw test planning and QA processes to validate feature leases before deployment
• Prepared and presented weekly project status reports to internal leadership and client representatives