Yaseerah Fathima
Bengaluru
Summary
Results-oriented PMO professional with expertise in recruitment coordination and stakeholder engagement. Manages hiring needs and streamlines processes to align with client requirements. Enhances project execution and reporting accuracy through team collaboration. Drives compliance and operational readiness by overseeing training timelines and progress, fostering productive relationships with clients and internal teams to optimise project outcomes.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
PMO
Terralogic Software solution
08.2021 - Current
- Acted as a key point of contact between client requirements and internal teams, ensuring timely and accurate delivery of requested data.
- Stakeholder Communication: Regularly engage with clients to align hiring strategies with business needs.
- Reporting & Meeting Coordination: Handle Client call reporting and ensure timely updates to stakeholders on hiring progress and profile evaluations.
- Coordinated with cross-functional teams to execute operational and reporting tasks smoothly.
- Collaborated with internal stakeholders to gather and validate workforce data, analyzed team availability, and prepared detailed onboarding projection reports.
- Recruitment & Coordination: Manage end-to-end coordination for hiring across multiple roles, including Backend Lead, Senior Developers, Python Developers, and Testers.
- Candidate Screening & Evaluation: Work closely with panels to review profiles, schedule interviews, and collect feedback from technical teams.
- Internal & External Hiring Strategy: Coordinate with HR teams to assess internal talent pools and facilitate discussions on replacements.
- Streamlined hiring workflows, secured panel availability, and escalated critical recruitment needs.
- Followed up with employees to ensure timely completion of compliance trainings, supporting client-mandated timelines and audit readiness.
- Key Achievements: 1. Acted as a key point of contact between client requirements and internal teams, ensuring timely and accurate delivery of requested data. 2. Successfully managed high-priority hiring needs under tight deadlines. 3. Collaborated with multiple stakeholders across teams to optimize timelines. 4. Developed structured reporting mechanisms for hiring progress and evaluations.
PMO - Cisco Project
Terralogic Software Solutions
09.2022 - 07.2023
- Performed SLA analysis by tracking ticket aging, resolution time, and SLA compliance, and shared insights with stakeholders.
- Developed customized dashboards based on client requirements to represent ticket volume, engineer productivity, SLA adherence, backlog, and resolution trends.
- Produced weekly and monthly business review (MBR) reports detailing KPIs, SLA performance, operational metrics, and project status for stakeholder visibility.
- Worked closely with project managers, delivery managers, and technical leads to identify SLA breaches and ensure timely closure of critical tickets.
- Presented operational reports and dashboards during client review meetings and addressed reporting-related queries.
- Collaborated with cross-functional teams to gather project updates and develop management reports for leadership decision-making.
- Retrieved and analyzed data from JIRA to prepare daily, weekly, and monthly operational reports for client review.
- Monitored daily JIRA tickets to ensure incidents and service requests were assigned to the correct engineers and progressed within the defined SLA timelines.
- Created Excel dashboards and reports using Pivot Tables, Charts, VLOOKUP, XLOOKUP, and other advanced Excel functions to present team performance and ticket trends.
- Validated JIRA data accuracy and ensured reports were aligned with client reporting standards.
- Assisted in recruitment PMO activities by coordinating interviews, facilitating stakeholder communication, and creating hiring dashboards and onboarding reports.
- Key Achievements:
- Automated and standardized Excel reporting templates, reducing manual reporting effort.
- Developed interactive SLA and operational dashboards that improved visibility into engineer performance and ticket status.
- Delivered 100% accurate weekly and monthly client reports within agreed timelines.
- Improved tracking of SLA compliance by creating structured dashboards for leadership and client reviews.
- Successfully managed reporting and coordination activities across multiple client projects while supporting high-volume technical hiring.
Education
B.Voc - Data Science and Analytics
Mount Carmel College
Bengaluru, KA01-2021
Skills
- Project Coordination & PMO Support
- Recruitment & Talent Acquisition Support
- Stakeholder & Client Communication
- Candidate Evaluation & Profile Shortlisting
- Reporting & Data Management
- Knowledge Transfer & Training Coordination
- Managing client expectations
- Managing relationships with stakeholders
- Project coordination
- Recruitment strategy
- Project reporting
- JIRA
- Microsoft Excel (Advanced)
- Google Sheets
- PowerPoint
- SLA Monitoring & Analysis
- Dashboard Development
- KPI Reporting
- MBR Reporting
- Data Analysis
Certification
- Microsoft Excel Data Analysis and Dashboard Reporting
- Google Project Management Professional Certificate
Custom
https://www.linkedin.com/in/yaseerah-fathima-554a61195/
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Korean
Elementary
A2
Timeline
PMO - Cisco Project
Terralogic Software Solutions
09.2022 - 07.2023
PMO
Terralogic Software solution
08.2021 - Current
B.Voc - Data Science and Analytics
Mount Carmel College