Yash
Delhi
Summary
Dynamic professional with experience at Concentrix, specializing in non-voice communication and query resolution. Proven track record of meeting productivity targets while maintaining data confidentiality. Strong typing proficiency and effective time management skills enhance team collaboration and service quality.
Overview
2
2
years of professional experience
Work History
Advisor (Non-Voice Process)
Concentrix
06.2024 - Current
- Managed multiple seller interactions simultaneously while ensuring high service quality.
- Resolved seller queries via chat and email, prioritizing speed and accuracy.
- Achieved productivity and accuracy targets while adhering to process standards.
- Maintained data confidentiality and ensured compliance with company protocols.
Education
12th (Senior Secondary) -
C.B.S.E
10th (Secondary) -
C.B.S.E
Bachelor of Arts (BA) -
Maharaja Agrasen Himalayan Garhwal University
Skills
- Written communication
- Query resolution
- Typing proficiency
- Customer support
- Computer literacy
- Time management
- Team collaboration
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Languages
- English
- Hindi
Timeline
Advisor (Non-Voice Process)
Concentrix
06.2024 - Current
12th (Senior Secondary) -
C.B.S.E
10th (Secondary) -
C.B.S.E
Bachelor of Arts (BA) -
Maharaja Agrasen Himalayan Garhwal University