Yash Chaturvedi
Pune
Summary
Senior background verification professional with 4+ years at HireRight, specializing in high-risk and unverified case resolution, FCRA compliance, audit governance, and final decision ownership for Fortune 500 and sensitive client portfolios. Recognized as a trusted escalation authority and multi-time top researcher, known for delivering accurate, compliant, low-risk outcomes at scale, while mentoring teams and improving processes.
Overview
6
6
years of professional experience
Work History
Researcher - II
HireRight
Pune
03.2022 - Current
- Act as final verification authority for unverified and high-risk background screening cases, independently resolving discrepancies prior to client delivery.
- Verify end-to-end employment, education, and credential records for Fortune 500 and high-sensitivity client portfolios, ensuring strict adherence to FCRA and internal quality standards.
- Serve as a UTV Specialist, reviewing complex cases with incomplete, conflicting, or delayed information, and issuing compliant closure decisions.
- Participate in the Audit-the-Auditor program, evaluating AI-based quality tool outputs, and identifying false positives, gaps, and improvement opportunities.
- Lead process and tool walkthroughs to improve team adherence, reduce rework, and standardize verification practices across portfolios.
- Contribute to SOP cleanup and amendment initiatives, validating procedures to align with regulatory updates and operational best practices.
- Handle 150+ cases per day with a sustained 99% quality score, balancing speed with risk mitigation.
- Reduced average turnaround time from 5 days to 1–2 days, directly improving client onboarding timelines and satisfaction.
- Maintain strict confidentiality and compliance, serving as a trusted escalation resource for complex and sensitive cases.
Senior Associate - Quality
WNS Global Services - HireRight
Pune
06.2020 - 03.2022
- Audited background screening reports for accuracy, compliance, and policy adherence, acting as a quality gatekeeper before client release.
- Provided targeted feedback and coaching to researchers, driving sustained improvements in accuracy and process discipline.
- Led weekly client review meetings and CSM escalations meetings, conducted root-cause analysis, and implemented corrective actions.
- Guided and mentored large teams (100+ associates) on quality standards, risk awareness, and compliance expectations.
- Consistently maintained 99% quality metrics, and 100% SLA adherence across high-volume portfolios.
Associate
Yashaswi (On Contract for WNS Global Services)
Pune
12.2019 - 06.2020
- Managed bookings, cancellations, and modifications for flights, hotels, and holiday packages for Lastminute.com.
- Delivered customer support via phone, email, and chat, while adhering to strict service and compliance standards.
- Coordinated with internal teams and external partners to resolve issues efficiently.
- Maintained high customer satisfaction and performance scores.
Education
High School Diploma -
The Bishop's Co-Ed School
Pune05-2013
Bachelor of Arts - Psychology
Savitribai Phule Pune University
PuneSkills
Core skills
- Background Screening & Compliance
- Employment, education, and credential verification
- High-risk & UTV case resolution
- Audit governance
- Quality assurance
- Team mentoring and Team meetings (100 associates)
- Client communication, error analysis, and corrective action
- Case management systems
- SLA & TAT optimization
- SOP & process improvement
Accomplishments
Multiple Top Researcher Awards for accuracy, productivity, and quality excellence.
Timeline
Researcher - II
HireRight
03.2022 - Current
Senior Associate - Quality
WNS Global Services - HireRight
06.2020 - 03.2022
Associate
Yashaswi (On Contract for WNS Global Services)
12.2019 - 06.2020
High School Diploma -
The Bishop's Co-Ed School
Bachelor of Arts - Psychology
Savitribai Phule Pune University