Yash Dnyaneshwar Jadhav
Navi Mumbai
Summary
Dynamic Software Engineer with extensive experience at Servosys Solutions Pvt. Ltd., excelling in L2 production support and incident management. Proven expertise in API testing and root cause analysis, driving system resilience and uptime. Adept at collaborating with cross-functional teams, enhancing operational efficiency, and mentoring junior staff to foster a culture of continuous improvement.
Overview
1
1
year of professional experience
Work History
Software Engineer – Application Support (L2)
Servosys Solutions Pvt. Ltd.
Navi Mumbai
05.2024 - Current
- Monitored the production environment for health and performance using tools like Grafna and ServiceNow.
- Resolved L2 issues, including system errors, API failures, and application performance degradation.
- Performed root cause analysis and implemented corrective/preventive measures to avoid recurrence.
- Responded to incidents logged via ServiceNow, JIRA, and escalated issues when required.
- Executed routine maintenance and health checks across infrastructure and cloud-hosted services.
- Used Postman and SOAPUI to validate API responses and troubleshoot integration issues.
- Collaborated with development and DevOps teams for bug fixes, deployments, and performance tuning.
- Maintained technical documentation for knowledge base, issue resolution steps, and FAQs.
- Trained L1 support team and provided mentorship on recurring issues and SOPs.
- Participated in CAB meetings for planned maintenance and system upgrades.
- Participation in live deployments and DR syncs.
- Led 2 Disaster Recovery (DR) Drills to ensure business continuity and system resilience under simulated failure conditions.
- Coordinated cross-functional teams across IT and operations.
- Identified key gaps and contributed to improving DR procedures and documentation.
Education
Bachelor of Engineering (B.E.) - Computer Engineering
Savitribai Phule Pune University
01.2022
Higher Secondary Certificate (HSC) -
Maharashtra State Board
01.2017
Secondary School Certificate (SSC) -
Maharashtra State Board
01.2015
Skills
- L2 Production/Application Support
- Incident & Problem Management
- Monitoring & Root Cause Analysis
- System Maintenance & Uptime
- ServiceNow
- JIRA Ticketing
- API Testing
- Postman
- SOAPUI
- Zendesk
- Weblogic 14c
- Grafana
- Kibana
- Dynatrace
- AppDynamics
- Windows
- Linux
- Solaris
- MySQL
- Oracle
- XML
- REST/SOAP APIs
- Git
Preferred Location
Pune, Maharashtra
Timeline
Software Engineer – Application Support (L2)
Servosys Solutions Pvt. Ltd.
05.2024 - Current
Bachelor of Engineering (B.E.) - Computer Engineering
Savitribai Phule Pune University
Higher Secondary Certificate (HSC) -
Maharashtra State Board
Secondary School Certificate (SSC) -
Maharashtra State Board