CRM
Yash Madrey
Sales, Business Development
Vadodara,Gujarat
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
My Studia ( Winny Immigration Services )
Vadodara
2023.04 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted sales team with completing customer transactions and managing issues.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities
- Leveraged data and analytics to make informed decisions and drive business improvements
Sales Business Development Officer
My Studia ( Winny Immigration and Services)
Vadodara
2021.08 - 2023.04
- Delivered campaigns to solidify new client opportunities and generate new business.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Consistently exceeded quotas through penetration of new accounts.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Evaluated employee performance basis and coached and trained 15 team members, increasing quality of work and employee motivation.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Relationship Officer
Vibgyor Group Of Schools
Vadodara
2016.07 - 2021.08
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Worked with clients to address and respond to client and partnership management issues.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Senior Business Development Executive
Pratham Educare
Gandhinagar
2015.02 - 2016.07
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with sales and marketing departments to support client acquisition.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Identified business development challenges and customer concerns for proactive resolution.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Communicated directly with customers and partners to build strong business networks and relationships.
Business Development Executive
Information works
Vadodara
2014.01 - 2015.02
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Identified business development challenges and customer concerns for proactive resolution.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Education
Master in Management Studies - Business Management, Education Management
Maharaja SayajiRao University
Vadodara 2018.07 - 2021.04
Master of Arts - Indian History And PR
Maharaja SayajiRao University
Vadodara 2012.07 - 2014.05
Bachelor of Arts - History And Philosophy of Science And Technology
Instiute For Excellence in Higher Education
Bhopal 2009.03 - 2012.04
High School Diploma -
Sharda Vidya Mandir
Bhopal 2008.03 - 2009.03
Skills
Team Managment
Accomplishments
- Collaborated with team of 15 in the development of software sales.
- Documented and resolved customer agitation / clients which led to re- start of business with lost client.
- Achieved 250 Student Visa in Jan 2023 Intake through effectively helping with Channel Partner team.
- Achieved Employee of the month in July 2022 by completing monthly and quarter target with accuracy and efficiency.
Software
ERP
Timeline
Assistant Manager
My Studia ( Winny Immigration Services )
2023.04 - Current
Sales Business Development Officer
My Studia ( Winny Immigration and Services)
2021.08 - 2023.04
Master in Management Studies - Business Management, Education Management
Maharaja SayajiRao University
2018.07 - 2021.04
Relationship Officer
Vibgyor Group Of Schools
2016.07 - 2021.08
Senior Business Development Executive
Pratham Educare
2015.02 - 2016.07
Business Development Executive
Information works
2014.01 - 2015.02
Master of Arts - Indian History And PR
Maharaja SayajiRao University
2012.07 - 2014.05
Bachelor of Arts - History And Philosophy of Science And Technology
Instiute For Excellence in Higher Education
2009.03 - 2012.04
High School Diploma -
Sharda Vidya Mandir
2008.03 - 2009.03
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