CRM
Yash Madrey
Sales, Business Development
Vadodara,Gujarat
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
My Studia ( Winny Immigration Services )
Vadodara
04.2023 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted sales team with completing customer transactions and managing issues.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities
- Leveraged data and analytics to make informed decisions and drive business improvements
Sales Business Development Officer
My Studia ( Winny Immigration and Services)
Vadodara
08.2021 - 04.2023
- Delivered campaigns to solidify new client opportunities and generate new business.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Consistently exceeded quotas through penetration of new accounts.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Evaluated employee performance basis and coached and trained 15 team members, increasing quality of work and employee motivation.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Relationship Officer
Vibgyor Group Of Schools
Vadodara
07.2016 - 08.2021
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Worked with clients to address and respond to client and partnership management issues.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Senior Business Development Executive
Pratham Educare
Gandhinagar
02.2015 - 07.2016
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with sales and marketing departments to support client acquisition.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Identified business development challenges and customer concerns for proactive resolution.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Communicated directly with customers and partners to build strong business networks and relationships.
Business Development Executive
Information works
Vadodara
01.2014 - 02.2015
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Identified business development challenges and customer concerns for proactive resolution.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Education
Master in Management Studies - Business Management, Education Management
Maharaja SayajiRao University
Vadodara 07.2018 - 04.2021
Master of Arts - Indian History And PR
Maharaja SayajiRao University
Vadodara 07.2012 - 05.2014
Bachelor of Arts - History And Philosophy of Science And Technology
Instiute For Excellence in Higher Education
Bhopal 03.2009 - 04.2012
High School Diploma -
Sharda Vidya Mandir
Bhopal 03.2008 - 03.2009
Skills
Team Managment
Territory Management
Analytical problem solver
Data analysis
Product and service sales
Written and interpersonal communication
Networking strength
Key decision making
Business development and planning
Recruiting and interviewing
Employee performance evaluations
Business planning
Strategic planning
Negotiation
Business Development
Sales growth
Operations management
Search Engine Optimization
Cost Control
Accomplishments
- Collaborated with team of 15 in the development of software sales.
- Documented and resolved customer agitation / clients which led to re- start of business with lost client.
- Achieved 250 Student Visa in Jan 2023 Intake through effectively helping with Channel Partner team.
- Achieved Employee of the month in July 2022 by completing monthly and quarter target with accuracy and efficiency.
Software
ERP
Timeline
Assistant Manager
My Studia ( Winny Immigration Services )
04.2023 - Current
Sales Business Development Officer
My Studia ( Winny Immigration and Services)
08.2021 - 04.2023
Master in Management Studies - Business Management, Education Management
Maharaja SayajiRao University
07.2018 - 04.2021
Relationship Officer
Vibgyor Group Of Schools
07.2016 - 08.2021
Senior Business Development Executive
Pratham Educare
02.2015 - 07.2016
Business Development Executive
Information works
01.2014 - 02.2015
Master of Arts - Indian History And PR
Maharaja SayajiRao University
07.2012 - 05.2014
Bachelor of Arts - History And Philosophy of Science And Technology
Instiute For Excellence in Higher Education
03.2009 - 04.2012
High School Diploma -
Sharda Vidya Mandir
03.2008 - 03.2009