Experienced Team Lead with a strong background in Managed Service Provider (MSP) environment, specializing in contingent workforce delivery and management for multi supplier chain operations. Proven ability to lead dynamic teams, manage escalations, and ensure SLA adherence while improving support dynamics. Skilled in CRM tools (e.g., Optix, Nuance, Live Engage), ticketing systems (e.g., Salesforce, GUTS), and vendor management systems (e.g. SAP Fieldglass, Coupa/Smarttrack) to drive efficient and scalable delivery.