Yash Rajendra Kothari
Mumbai
Summary
Seeking a challenging and growth-oriented position where my interpersonal skills can be best utilized. To be a part of the organization where I can explore my potential to the optimum and provides me with the opportunity to enhance my talent with an intention to be an asset to the organization.
Overview
7
7
years of professional experience
Work History
Service Desk Lead
Elitser Infotech Pvt Ltd
06.2022 - Current
- Oversee Managed Services Project for GCC Client IFFCO
- Coordinating with Offshore Network, Security and Wintel Operation Center along with IT Service Management.
- Managing Onsite End User Support and Service Desk Operations.
- Handling Escalations for all IT Services and act as bridge between End Users and IT Teams for all Services & Domain such as Infrastructure, Applications, ERP (SAP & Oracle).
- Creating and maintaining all Reporting for Business and IT Stakeholders
- Enabling Service Improvement Program and Continuous Improvement Programs as part of Managed Services
- Defining and Creating Process along with required Process flows and documents.
- Defining KPI and tracking the quality of Services.
- Coordinating & Leading 24x7, 365 Operation Centre.
- Managing Incident, Change & Problem Management as part of IT Service Management.
- Efficiently managing major incident management to prevent any major outages with Business Impact.
MIS Executive
Hive Carbon-Zero Developers (formerly, Ahuja Hive)
04.2021 - 06.2022
- Managed MIS and Reporting for collections, sales performance, and incentive calculations.
- Oversaw end-to-end documentation of customer documents and records using Mail Merge.
- Coordinating with Accounts, Finance, Business Development and Engineering departments for their reports on a daily, weekly, monthly and quarterly basis.
- Maintained MIS trackers and dashboards for senior leadership, including Chairman, CEO, and stakeholders in Shanghai HQ.
- Prepared presentations and conducted in-depth analysis for collection reviews and cash flow forecasting, providing critical insights to senior leadership on factors impacting financial performance.
- Verified brokerage invoices and processed payments in alignment with company policies.
- Implemented integration and updates of Pre-sales, Sales, and Post-sales data into Salesforce (SFDC), serving as the single point of contact for all SFDC-related queries and enhancements.
MIS Executive
Sunteck Realty Ltd
12.2018 - 03.2021
- Managed MIS and Reporting for collections, billing, and back-office requirements
- Oversaw end-to-end documentation of customer communications and records using Mail Merge.
- Supported the CRM team in resolving customer queries and complaints via email and calls (inbound/outbound) related to SDR and registrations.
- Acted as single point of contact for ratifying agreements, stamp duty, and e-registration activities, including submission of online details (challans) to eliminate errors.
- One point of contact for the Sales team to manage onboarding formalities for newly booked customers and complete ERP login processes.
- Collaborated with Accounts, Taxation, Audit, Corporate Finance, Project Execution, and Legal teams to ensure accurate and timely data flow for compliance requirements.
- Maintaining various Customer trackers crucial for the Relationship managers and Call center teams with accurate data and ensure regular updation.
- Share important analysis and data via MIS with the top management for all projects.
- Verifying authenticity and ratifying Brokerage invoices received in all projects for payment processing and setting up timely release of payments in organized manner.
- Coordinated with IT Team & Implemented the Backend data in Sales force for the entire lifecycle of customers in all projects.
Education
Bachelor of Computer Applications -
Atharva Institute of Information Technology
01-2018
Skills
- Service Desk Management
- Incident Management
- IT Service Delivery
- Teamwork and Leadership
- Critical thinking
- Time management
- Adaptability
Computer Proficiency
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- ITIL V4 Certified
- Manage Engine
- Microsoft Office 365
- Microsoft 365
- Azure Virtual Desktop
- IT Service Management
- Incident Management
- Change Management
Timeline
Service Desk Lead
Elitser Infotech Pvt Ltd
06.2022 - Current
MIS Executive
Hive Carbon-Zero Developers (formerly, Ahuja Hive)
04.2021 - 06.2022
MIS Executive
Sunteck Realty Ltd
12.2018 - 03.2021
Bachelor of Computer Applications -
Atharva Institute of Information Technology