Yash Tambekar

Falcon Sensor for Windows, Mac, and Linux, EDR, Firewall, API Management, Device Control, Insight, Discover, Spotlight, Data Protection, Mobile, Fusion Workflows, Identity Protection, SIEM Connector, CSPM, Store, and Investigation.
Configured and troubleshooted Falcon Data Protection, Device Control, Mobile, SIEM Connector, and Firewall products.
Provided mentorship for new hires and conducted product training for colleagues.
Created knowledge-based articles and internal documentation as required.

• Architecture and administration of McAfee products: EPO, MA, MOVE, TIE, DXL,RSD, Mvision EPO
  Handle escalations and technically complex customer reported cases.
  Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Architecture and administration of McAfee products: EPO, MA, MOVE, TIE, DXL,RSD, Mvision EPO
  Handle escalations and technically complex customer reported cases.
  Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• End-to-End IT infrastructure support, provide comprehensive and timely resolution of all end user issues.
  Break/fix software & hardware support such as OEM-certified warranty repairs handle IT asset disposal and maintain accurate asset inventory.
  Troubleshoot issues involving applications on and off premise (e.g Cloud)

• Endpoint/Anti-Virus Solutions
  Next Generation Client Firewall (IPS, IDS, Firewall, Web & Application Filter)
  Managing team of 5 TSE's
  Technical support over Phone, Email, Ticketing Solution, and Chat for Sophos products
  Troubleshoot product related issues and escalate to Customer Engineering team for resolution
  Served as primary point of contact for support relating to owned solutions and products.

• Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices.
  Support existing local area networks utilizing a variety of networking protocols, software, and analysis tools
  Install new network servers and desktop machines or upgrades existing equipment based on predetermined standards and procedures
  Install, test and document new software products and recommends their adoption as standards.

• Performing Microsoft Updates on servers (physical and virtual) Upgrade firmware (servers & storage)
• Strong knowledge of administration of an Active Directory environment (users, computers, servers)
• Working with Network Services Leader to support networking environment by designing system configuration; performing system installation; participating in efforts to define, document, and enforce system standards
• Maximizing network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with Network Services Leader and Operations staff on network optimization
• Knowledge of Microsoft products including: Word, Excel, Access, SharePoint, Visio, Project & Power Point
• Hands-on experience with the following technologies: Windows Server 2012, Virtualization (VMWare), Enterprise Monitoring and Management (HP Open view, etc.), NetBackup, HP Server, EMC Storage Platforms, SAN/NAS technologies, Enterprise Antivirus architectures (Quick heal preferred).