Summary
Overview
Work History
Education
Skills
Certification
Projects
Awards
Extracurricular Activities
POSITIONS OF RESPONSIBILITY
Timeline
Generic

Yash Verma

New Delhi

Summary

Consultant with a strong record at Polestar Analytics, specializing in client account management and IT solution proposals. Expertise in crafting sales strategies that significantly increase revenue. Proficient in MS Excel, with a reputation for enhancing customer satisfaction and service retention through effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Consultant

Polestar Analytics
Noida
03.2024 - Current
  • Managed client accounts to enhance satisfaction and ensure service retention.
  • Identified customer requirements and proposed tailored IT solutions.
  • Developed targeted sales strategies to increase market share and drive revenue growth.

Product Intern

Fibe
Pune
04.2023 - 05.2023
  • Conducted in-depth primary research of over 50 users through interviews and secondary analysis.
  • Identified underlying problems causing low disbursal rates through detailed competitor analysis.
  • Developed FibeX, a premium membership model to increase loan disbursal rates by 25%.
  • Aimed to grow Assets Under Management (AUM) to over 300 Crores with FibeX offering.
  • Revamped customer journey with suggestive screens tailored for FibeX.
  • Guided final product roadmap based on insights gained from customer research.

Business Development Executive

Anubhav Advertising Agency (AAA)
11.2019 - 01.2020
  • Evaluated business practices of the corporate gifting industry in the Delhi region, identifying growth opportunities for firm
  • Led strategic marketing initiatives, utilizing 10+ exhibitions to broaden the client base and enhance market penetration, along with conducting in-depth research with on-site visits to over 100 suppliers/manufacturers
  • Skilfully negotiated and sealed two lucrative deals with pharmaceutical clients, generating revenues exceeding two lacs

Customer Service Representative

Wipro Limited (Formerly Alight Solutions)
07.2018 - 09.2019
  • Demonstrated remarkable learning agility by acing the 2-month domain training program, outperforming 30+ colleagues
  • Played a pivotal role in the non-voice customer service team administering health and benefits to external Fortune 500 clients, including Intel Corporation, Abbott Laboratories, and Lumen Technologies
  • Executed high-quality, on-time resolutions, maintaining 85%+ C-SAT levels throughout, and among all the clients

Education

PGDM - Marketing

IMT
Ghaziabad
03-2024

BBA - GM

SCMT, Jamia Millia Islamia University
Delhi
07-2018

XII -

Guru Harkishan Public School
Delhi
05-2015

X -

Ryan International School
Mumbai
04-2013

Skills

  • Technical Skills: MS Excel, MS Word, MS PowerPoint, Google Analytics, Figma (Basic), Notion, Canva
  • IT solution proposal & Account Management
  • Sales strategy development
  • Areas of Interest: Project Management, Account Management & Business Development, Product Management, Strategy, Customer Success

Certification

  • Product Management Fellow, 2023
  • Design Thinking for Innovation, 2022
  • Creative Problem Solving, 2022
  • Google Analytics for Beginners, Google Academy, 2021
  • Brand and Product Management, 2021

Projects

Academic Project - Emerging Technologies, ET in Healthcare (Radiology and Diagnosis), 2023, Project details: Identifying current problems and how technologies like AI, Predictive Analytics can help transform, Academic Project - Business Communication, Virtual Business Professional project, 2022, Project details: Completed an international exchange project to analyze Netflix’s strategies and provide recommendations, Internship - Rea Filming, July 2017 to November 2017, Project details: Performed multiple tasks from Content writing, SEO, Compliance work, and Marketing for an early-stage startup

Awards

National Semi-finalist, Wipro B-Pro 3.0 Competition, 2023, 1st Runner-up, TrickTalk, Team PRISM, IMT Ghaziabad, 2021, 2nd Position, Investo, E-cell, KIT’s College of Engineering, 2021

Extracurricular Activities

Published short story - 'Seconds in Love: An Inspiring tale of resilience and affection' on Amazon Kindle, 2021 UN Volunteer, Nurturing Volunteerpreneurs Programme, 2020 Distinction in Grade 1, Drum Kit, Delhi School of Music affiliated to Trinity College London, 2018

POSITIONS OF RESPONSIBILITY

  • Coordinator, Entrepreneurship Cell, IMT Ghaziabad, 2023
  • Coordinator at Innovation and Incubation Center (IIC), IMT Ghaziabad, 2023
  • Creative Support Member, Shikshapeeth, 2016

Timeline

Consultant

Polestar Analytics
03.2024 - Current

Product Intern

Fibe
04.2023 - 05.2023

Business Development Executive

Anubhav Advertising Agency (AAA)
11.2019 - 01.2020

Customer Service Representative

Wipro Limited (Formerly Alight Solutions)
07.2018 - 09.2019

PGDM - Marketing

IMT

BBA - GM

SCMT, Jamia Millia Islamia University

XII -

Guru Harkishan Public School

X -

Ryan International School

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Yash Verma