YASHASWINI G
Bengaluru
Summary
As a Computer Science Engineer and Technical Program Manager with 8 years of experience, I combine strong organizational skills with resourcefulness. My self-motivation, leadership, and quick learning abilities are supported by certifications in Professional Scrum Master, Six Sigma Black Belt, and SQL. I have a proven track record of managing software development teams through the Software Development Life Cycle (SDLC) and Agile methodologies. Known for assembling and leading high-performance teams, I excel at managing cross-functional dependencies, motivating talent in dynamic environments, and driving growth through insightful program performance analysis. I consistently deliver results and maintain composure under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Program Manager
Cleartrip [Flipkart Company]
Bengaluru
03.2023 - Current
- Led the OKR planning process for three portfolios—Flipkart Flights, B2B, and Packages [GenAI]—managing over 20+ initiatives. Ensured alignment on objectives, timely execution, and effective progress tracking, contributing to a ₹500 crore GMV for the year 2023.
- Provided weekly updates and execution reviews to the CEO, CTPO, and CBO, highlighting risks and progress. Enhanced decision-making and boosted project delivery timelines by 20%.
- Spearheaded the management of multiple high-impact Loyalty & technology programs, leading cross-functional teams of 30+ members across Cleartrip, Flipkart, and Myntra
- Developed and executed strategic project plans for the implementation of Flipkart Flights on an ultra-container platform, resulting in a 15% increase in conversion.
- Led the initiation and execution of the Axis loyalty program for Cleartrip flight bookings, achieving a 10% increase in conversion rates and generating an additional ₹50 crore GMV over 5 months.
- Implemented Agile and Scrum methodologies, streamlining project workflows and driving a 30% increase in team productivity, which accelerated time-to-market for key product features.
- Developed and implemented a structured program charter and risk register at Cleartrip, consolidating essential information and streamlining communication.
- Led a Gen AI project using DialogFlow and ChatGPT to create a sophisticated package tool.
- Collaborated with the Product Manager to define and shape the product roadmap, ensuring alignment with strategic goals, and successful delivery of key initiatives.
- Effectively managed vendor relationships and negotiated contracts for technology services and solutions, leading to a 10% reduction in costs and enhanced service quality, while ensuring alignment with project goals and deadlines.
Technical Program Manager
Mobile Premier League
07.2021 - 02.2023
- With an annual budget of $7 million to $10 million, I managed and led two games
- PMO best practices, processes, and procedures were developed and implemented using Agile methodology to ensure alignment with SDLC and business processes
- Initiated and transitioned the team to JIRA and Confluence
- Drive effective collaboration across cross-functional teams covering product, design, art, UX, UI, animations, engineering, devops, QAE, analytics, security and marketing
- Senior Stakeholder Management: Worked closely with the VP of Product, Art Director, VP of Design and VP of Engineering to define organizational milestones and weekly progress
- Plan sprints two weeks in advance, and all user story breakdowns were 80% ordered, defined, and ready for the team to work on, providing clarity on the required outcome and decreased feature delivery time by 60%
- Discussed burndown charts with scrum teams midway through the sprint to validate the scope shifts and unexpected impediments that increased the team's velocity by 45%
- Led the onboarding process for artists, designers, engineers, and vendors to ensure quick adaptation, resulting in a 33% reduction in ramp-up time
- Fostered a culture of thorough documentation of technical designs and APIs, resulting in clear ownership and a 40% increase in feature delivery rate
- Established peer code review to ensure stability and code quality, which resulted in a 30% decrease in project crashes
- Work with product owners on defining the roadmap and release planning and ensuring the backlog is healthy
- Negotiated MSAs, SLAs, and SoWs for complex contracts with external vendors in consultation with vendor management and legal to ensure receipt of specific resources while providing the best value to the organization
- Cost optimization: Identified gaps and negotiated costs with vendors, which resulted in a reduction of our monthly spending by 40%.
Program Manager - Affiliate Marketing
Amazon
04.2019 - 12.2021
- Change management was a Kaizen project that was built to establish standard procedures for tracking the submission, evaluation, authorization, and implementation of change requests
- Quality Auditing Platform: Introduce quality audits Created a QA SharePoint repository with automated email triggers to provide timely feedback, facilitate the rebuttal process, and close the loop on all cases.Manual efforts on audit consolidation were reduced by six hours per week
- I also created a live dashboard on Power BI, which has aided in reporting capabilities
- By leveraging my process expertise to do a deep dive, based on the root cause analysis, 4 rules were set up from scratch with savings of $35000 and 80% fraud precision in the span of 3 months
- This project was initiated, owned, and implemented by a robot.Hence, cleaning the system saved Amazon from any bad PR and also achieved a cost savings of 6,000 USD
- Escalations: As a program manager, I have handled 40+ escalations with 100% resolution accuracy
- Applied strong leadership talents and problem-solving skills to lead a team of five people to deliver production end-to-end in affiliate risk operations
- Data Request: I have also supported the team as a business analyst by supporting the team with multiple data requests
- Along with extracting data, I have analyzed it and made data-driven business decisions
- 100+ data requests from SIMs were resolved
- Set up a live operations performance dashboard using QuickSight and a Redshift database connection
- Which helped managers plan for the following weeks.
Program Manager - Catalogue Experience
Amazon
01.2021 - 07.2021
- Voice of the Seller: Handled seller escalations and worked backwards from the seller, identifying root causes and implementing solutions to prevent further escalation by liaising with responsible stakeholders
- Conducted seller webinars on a biweekly basis to ensure sellers have a thorough understanding of how catalogue pages need to be set up, which will provide a satisfying end-customer experience
- Worked with the senior program manager to define the high-level program roadmap, including its definition, critical milestones, and strategic goals to improve compliance attribute coverage from 45% to 95%
- Liaise with multiple stakeholders like the account management team, marketing team, product team, tax, trade, and compliance, legal, public policy, and public relations
- Developed a plan to reduce suppression risks for ASINs with sales of 1.6 billion
- Published weekly in WBR and Flashes to Leadership on the improvement in coverage for the compliance attribute.
Senior Risk Analyst - Sanctions
Amazon
07.2016 - 03.2019
- Trainer: I trained a team of 18 investigators on sanctions screening
- UAT team leader for a tool (the Flash tool) that reduced the average handle time for each investigation by 60%.
Education
BE:Computer Science -
R.N. Shetty Institute of Technology
Bengaluru01.2016
12th -
Sri Bhagawan Mahaveer Jain College
Bengaluru01.2011
CBSE 10th -
The Oxford Senior Secondary School
Bengaluru01.2009
Skills
- Agile project management
- Microsoft Excel
- Microsoft SharePoint
- SharePoint Designer
- Microsoft Word
- Power BI
- Quick Sight
- Stakeholder Management
- Vendor Management
- Negotiations
- Problem Analysis
- Risk Mitigation
- Communication
- Quick Learner
- Project Management
- Process Management
- Problem-Solving
- SOP Creation
- Agile Methodologies
- Resource Management
- Project Leadership
- Vendor contracts and relationships
Certified Skills
- Professional Scrum
- Six Sigma Black Belt
- AWS Cloud
- SQL
- ETL
- JIRA
- Confluence
- Microsoft Excel
- Microsoft SharePoint
- SharePoint Designer
- Microsoft Word
- Power BI
- Quick Sight
Certification
- Scrum.Org Professional Scrum MasterTM, 2021, 95%
- Benchmark Institute Lean Six Black Belt, 2020, 91%
- Benchmark Institute Lean Six Sigma Green Belt, 2020, 97%
Timeline
Technical Program Manager
Cleartrip [Flipkart Company]
03.2023 - Current
Technical Program Manager
Mobile Premier League
07.2021 - 02.2023
Program Manager - Catalogue Experience
Amazon
01.2021 - 07.2021
Program Manager - Affiliate Marketing
Amazon
04.2019 - 12.2021
Senior Risk Analyst - Sanctions
Amazon
07.2016 - 03.2019
BE:Computer Science -
R.N. Shetty Institute of Technology
12th -
Sri Bhagawan Mahaveer Jain College
CBSE 10th -
The Oxford Senior Secondary School
- Scrum.Org Professional Scrum MasterTM, 2021, 95%
- Benchmark Institute Lean Six Black Belt, 2020, 91%
- Benchmark Institute Lean Six Sigma Green Belt, 2020, 97%
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