Yashaswini G

• Maintained accurate records of employee attendance, performance evaluations, and other pertinent information to facilitate workforce management decisions.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Managed real-time inbound call traffic across multiple contact center locations.
• Prepared and maintained reports, dashboards, and monthly packages.
• Optimized schedules, forecasts, and other tools to present to management.
• Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

· Fresher Hiring Strategy: Based on Organizational Growth, Headcount, Utilization & Existing Footprint. Establish an Agreement on Trainee Interlock numbers between Delivery & Practice before the start of the year to create a structure on planning, training and deployment.

· Manpower Planning: Prediction of campus numbers required for Pan India based on demands received across all verticals and service lines. Talent acquisition team will hire freshers across all locations through off campus/On campus

· Technology Allocation: Once on-boarded responsible to assign technology for fresher’s based on skills, we have received demands from all business units and L&D team will train them in assigned technology.

· Deployment: Responsible to allocate projects post-graduation from structured training program across all business units and locations based on prediction/planning.

· Utilization: Tracking of utilization of freshers in billable roles for first year after placement to business units.

• Planning campus hiring
• Annual plan, Batch-wise plan
• Secure approvals on Campus plans and campus leads/trainer requirements from Vertical/Service-line Delivery Heads, CDO, RA Leadership
• Involved in planning campus minds based on the demands from respective business units.
• Kick-off Campus engagement. Connect with campus minds during on boarding and off boarding at Learning Center.
• Work with the Program team in allocating Campus minds to technology tracks
• Allocation model (goal being “Zero Campus on Bench”)
• Space Management
• Efficient space management and timely allocation of space for business needs across all offshore locations.
• Optimal space utilization, assuring business in terms of providing right space at right time, High satisfaction levels of business, Improvements in space management processes.
• “People without seats” has been tracked meticulously every week and achieved multiple times across various locations.
• Providing Space Management Report to the Managements on weekly basis along with the finance forecast.
• Updating of swapping / Joiners / allotting new locations in CAFM tool.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Interviewed, recruited and trained new onboarding candidates.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Assisted in employee appraisals, promotions and terminations based on performance reviews.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
• Identified trends and assessed opportunities to improve processes and execution.