Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
YASHAVANTH B H

YASHAVANTH B H

Junior Associate
Haralakatta,Dummenhalli Post, Arasikere Hassan

Summary

Dynamic banking professional with a proven track record at Kotak Mahindra Bank Limited, excelling in customer service and relationship management. Adept at problem-solving and time management, I consistently exceeded performance metrics while enhancing client satisfaction. Proficient in CRM software, I foster strong client relationships and streamline operational processes for improved efficiency.

Overview

6
6
years of professional experience
1
1
Certification
3
3
Languages

Work History

Associate

Kotak Mahindra Bank Limited
12.2023 - 12.2025
  • Assisted in processing customer transactions, ensuring accurate and timely service delivery while adhering to compliance regulations.
  • Managed customer inquiries and resolved issues effectively, enhancing overall customer satisfaction and retention rates.
  • Collaborated with team members to streamline operational procedures, contributing to improved efficiency in daily banking activities.
  • Conducted regular account maintenance tasks, ensuring data integrity within banking systems and prompt updates for customer accounts.

Relationship Associate

Quess Corp Limited (Axis Bank)
08.2022 - 07.2023
  • Provided ongoing support throughout the loan application process, ensuring timely approvals and proper documentation completion by clients.
  • Mentored junior Relationship Associates, sharing best practices and valuable industry insights that contributed to their professional development.
  • Strengthened client relationships by consistently providing exceptional service and support.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

Relationship Executive

Quess Corp Limited
01.2020 - 03.2022
  • Developed and maintained strong relationships with clients to ensure satisfaction and address inquiries effectively.
  • Conducted regular follow-ups with clients to gauge their needs and provide tailored solutions.
  • Collaborated with cross-functional teams to facilitate the onboarding process for new clients, ensuring a seamless transition.
  • Utilized CRM software to track client interactions and manage account details efficiently.

Education

P U C - Science

Jagadguru Sri Kodi Mutt Pu College
Arasikere Hassan

SSLC - Kannada

Sri Basavarajendra High School
Arasikere Hassan
04.2016

Skills

MS office

Computer skills

Problem-solving abilities

Time management

Customer service

Problem-solving

Issue resolution

Customer relationship management (CRM)

Certification

Best Performer Iocl Credit card Award in kotak Mahindra Bank

Timeline

Best Performer Iocl Credit card Award in kotak Mahindra Bank

01-2024

Associate

Kotak Mahindra Bank Limited
12.2023 - 12.2025

Relationship Associate

Quess Corp Limited (Axis Bank)
08.2022 - 07.2023

Relationship Executive

Quess Corp Limited
01.2020 - 03.2022

P U C - Science

Jagadguru Sri Kodi Mutt Pu College

SSLC - Kannada

Sri Basavarajendra High School
YASHAVANTH B HJunior Associate