Yashika Pawar
Quality & Training
New Delhi
Summary
Seeking a challenging and fulfilling long-term position with a quality minded organization that will make the best possible use of unique skills and experience.
Overview
7
7
years of professional experience
Work History
Associate Transaction Monitoring
Air India
12.2023 - Current
- Re-auditing vendor QAs - Currently handling 3 sites (IE Noida, BLR & CNX-Mumbai).
- RTR / TTQ at vendor sites.
- Calibration with In-house team & vendors.
- DSAT Scrubbing RTR.
- Weekly / Biweekly review with vendor.
- OJT Audits and Mock certification.
Sr. Quality Analyst
SpiceJet Pvt. Ltd.
03.2022 - 11.2023
- Re-Audit of Quality Analysts & then give them the corrective feedback.
- Leading Quality Team.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Developed and maintained quality assurance procedure documentation.
- Give Team review to higher management.
- Provide process related learning to new joiners.
Quality Analyst
SpiceJet Pvt. Ltd.
05.2020 - 02.2022
- Developed and maintained quality assurance procedure documentation.
- Monitored inbound and outbound calls made by employees to provide constructive feedback.
- Provide constructive feedback to the executives with positivity and help to improve their quality score.
- Identify refresher/training needs.
Reservations Executive
SpiceJet Pvt. Ltd.
05.2018 - 04.2020
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Education
B. Com (hons) -
Sri Aurobindo College
B.Com -
Sikkim Professional University
04.2001 -
Skills
- Training implementation
- Quality Improvement
- Corrective actions
- Error / Fatal
- Correction planning
Personal Information
- Father's Name: Mr. Sunil Pawar
- Mother's Name: Mrs. Meenu Pawar
- Date of Birth: 11/13/96
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Associate Transaction Monitoring
Air India
12.2023 - Current
Sr. Quality Analyst
SpiceJet Pvt. Ltd.
03.2022 - 11.2023
Quality Analyst
SpiceJet Pvt. Ltd.
05.2020 - 02.2022
Reservations Executive
SpiceJet Pvt. Ltd.
05.2018 - 04.2020
B.Com -
Sikkim Professional University
04.2001 -
B. Com (hons) -
Sri Aurobindo College
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