Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yashika Raheja

Moradabad

Summary

Results-driven IT professional with over 6 years of experience in Application Production Support and System Analysis, followed by 2 years as an Administrative Assistant. Proven expertise in supporting and maintaining business-critical applications, especially in Linux/Unix-based environments. Skilled in Linux system administration, including OS patching and routine maintenance activities. Hands-on experience with Disaster Recovery (DR) drills, server failover testing, and coordinating restoration procedures to ensure business continuity. Proficient in incident management, log analysis, root cause investigation, and automation using shell scripting. Experienced in working with cross-functional teams during production releases, handling post-deployment validations, and managing escalation calls. Additionally, capable in administrative coordination, documentation, and supporting day-to-day operational activities with accuracy and reliability.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Dalhousie University Registrar's Ofc & JD Irving
08.2023 - 10.2024
  • Do the manual data entry for the students records.
  • Having hands on experience to create the Banner numbers(B00) for the students, staff and other members.
  • Good knowledge of SLATE software tool, Online administrative assistant for banner information.
  • Sending emails to students and staff members for their banner numbers.
  • Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
  • Create and run a query to get the spreadsheet which have many students' records to create.
  • Provided administrative support to management, resulting in improved efficiency in daily operations.
  • Managed the clients work orders and manage the database.
  • Working on deliveries(Manage, Filling, Documented).
  • Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner.
  • Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards.
  • Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff.
  • Sort the delivery boxes and prepare for the deliveries.
  • Created and maintained front-desk procedures and other documents.
  • Manage the mail and sort it according to the appropriate department, prepare & label them for daily deliveries.
  • Received and responded to high-volume correspondence via email.
  • Helped less experienced staff manage daily assignments.
  • Received, sorted and directed incoming mail to maintain good communication channels.
  • Create and print DalCard for students, Faculty & staff members.
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.
  • Managed a filing system, entered data, and completed other clerical tasks.

Production Support Analyst

WIPRO LIMITED INDIA, STATE STREET CORPORATION
12.2020 - 12.2022
  • 1 year of good knowledge of GIT Configuration – GitHub Desktop and new Loader configuration, and experience with RTC (IBM Engineering lifecycle management) tools and cloud controller, and Hands-on experience with table creation scripts in Git.
  • Sonar Lint- for code quality, security, and cleaner code installation in IDE (Eclipse) and completed respective changes, and specialized in using Apache Tomcat Server with 2 years of hands-on.
  • 2 years of proficiency in Deployment activity in Cloud controller using RTC and GitHub, and used Agile development methodology and knowledge of code enhancement given by clients.
  • Used to get and work with Agile methodology on stories given by clients with 6 members.
  • Designed, developed, and implemented software applications for websites based on analyzed requirements and understanding of industry technical standards.
  • Participated in performance analysis, design, development, and testing.
  • Applied scripting knowledge to supplement Java development.
  • Collaborated in a team-based, Agile environment to accomplish objectives by deadlines.
  • Performed unit testing, system testing, and integration testing.
  • Wrote, modified and maintained software documentation and specifications.
  • Worked with business teams to understand needs and address production questions.
  • Investigated issues and defects to determine problem root cause and formulate corrective action recommendations.
  • Reworked applications to meet individual customer demands.
  • Provided customer support to remote clients using e-ticketing system.
  • Troubleshoot various software issues by using debugging processes and coding techniques.
  • Developed robust Java code for Java-based applications.
  • Worked with business teams to understand needs and address production questions.

Production Support Engineer

WIPRO LIMITED INDIA
12.2016 - 12.2020
  • 3 years of specialization in fixing Java defects according to requirement, evaluating code to ensure, is valid, properly structured, meets industry standards, and is compatible with browsers, devices, and operating systems & finally deploying Portal Application.
  • Followed procedure for collecting and analyzing logs and gives detailed report for Root Cause Analysis.
  • 4 years of expertise in consuming Webservices SOAP & WSDL & good erudition on Clear Case (Branch creation, label creation, and view creation) & Core Java knowledge, multi-threading & collections.
  • Familiarized with designing and developing web-based applications using Java, JSF, and XML, developed JSP pages (view and controller using Web MVC framework).
  • Sound knowledge of core JAVA & JAVA J2EE concepts & creating UI using HTML/HTML5/CSS, JavaScript, and hands-on experience in Data Studio and Oracle Database.
  • 2 years of experience in Incident Management, Service Requests, Problem Management, Change Management Minor/Dynamic/Major/Urgent, CRs, etc.
  • With Fine-grained information of SD+ tool knowledge to handle tickets & interacting with clients over calls during P1/P2 Issues for providing RCA.
  • Participate on P1 and Customer Impacting P2 Incident bridges.
  • Experience working withing SharePoint and ServiceNow.
  • Daily application Health check – Provide application health reports to another team.
  • 2 years of hands-on experience in patching Oracle WebCenter Portals and performing regular patching and LVM management. with proficiency in Linux and Unix commands.
  • Application validation - Perform technical validations in production after application maintenance activities.
  • Good knowledge 1 year of creating users through Web Logic Console and specializing in Installation, Configuration & Integration of the environment built on the Linux platform.
  • Used rsync and FTP/SFTP for backups and secure file transfers.
  • 2 years of hands-on experience to update JDK on Linux, and expertise on server-related issues like Memory management and CPU utilization.
  • Worked on Linux OS installation, hardening, and migration.
  • Always involved in Production support activities, always attend stand-ups and give the best solutions to team members, and participated in DC/DR drills, including failover testing and system recovery.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Installed and updated packages using YUM and RPM.
  • Resolved or escalated problem tickets to resolve user issues.
  • Resolved malfunctions with systems and programs through troubleshooting.

Education

Masters Of Technology - Software Engineering

Birla Institute of Technology & Science
2021

Skills

  • INCIDENT, PROBLEM, CHANGE MANAGEMENT TOOLS: SD, SNOW(SERVICE NOW)
  • APPLICATION SERVER: Web-Logic, Tomcat
  • VERSION CONTROLLING TOOL: Cloud Controller, RTC, GIT, Clear Case
  • WEB SERVICES: SOAP, WSDL
  • COMMAND PROGRAMMING LANGUAGE: Linux/Unix
  • JAVA TECHNOLOGIES: Core Java, Java J2EE, Java Web Services, JDBC, Multi-threading, Collections
  • DATABASE: Oracle 10g, MySQL, Data Studio, Toad
  • ADDITIONAL TOOLS: Putty, MTpuTTy, WinSCP
  • MS Office (MS Word, Office 365, MS Outlook, MS PowerPoint, MS Excel, Share Point)
  • Core Spring, Spring MVC
  • GIT Configuration – GitHub Desktop
  • Sonar Lint
  • Apache Tomcat Server
  • Agile development methodology
  • Incident Management, Problem Management, Change Management

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Administrative Assistant

Dalhousie University Registrar's Ofc & JD Irving
08.2023 - 10.2024

Production Support Analyst

WIPRO LIMITED INDIA, STATE STREET CORPORATION
12.2020 - 12.2022

Production Support Engineer

WIPRO LIMITED INDIA
12.2016 - 12.2020

Masters Of Technology - Software Engineering

Birla Institute of Technology & Science

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Yashika Raheja