Yashika Singh Sikarwar
Chandigarh
Summary
Enthusiastic and customer-focused professional with extensive experience in the travel industry, currently serving as a Senior Executive at a Travel Agency. Fluent in both written and spoken English, I excel in building longterm relationships with clients and delivering exceptional service. A natural team player, I thrive in collaborative environments, always eager to support colleagues and work toward shared goals. With a positive attitude, adaptability, and keen attention to detail, I consistently perform well in fastpaced settings. Passionate about providing outstanding customer experiences and solving problems effectively, I am eager to bring my skills, dedication, and energy to a dynamic new role.
Overview
4
4
years of professional experience
Work History
SENIOR EXECUTIVE
Fareportal
Gurugram
04.2024 - Current
- Regularly recognized as a leading performer by surpassing sales and customer satisfaction goals.
- Developed lasting client relationships by providing customized and personalized travel options.
- Addressed intricate inquiries and challenges, guaranteeing swift and effective solutions for a smooth experience.
- Emphasized a customer-first mindset, prioritizing satisfaction to build trust and loyalty.
- Excelled in high-pressure environments while ensuring precision and attention to detail.
- Built strong connections with clients, leading to enhanced customer loyalty and satisfaction.
- Analyzed customer feedback to identify trends that informed the creation of new products and services.
- Delivered outstanding customer service by promptly addressing inquiries and concerns from clients.
CLIENT SERVICE ASSOCIATE
Vedic Sadhana Foundation
Sydney
01.2023 - 03.2024
Tech Intern
Vedic Sadhana Foundation
Sydney
04.2022 - 06.2022
- Assisted the technical team Head in the development of a new architecture for the product.
- Identified and documented software requirements and user stories for testing purposes.
- Developed and executed comprehensive test plans and test cases to ensure product quality and usability.
Education
Bachelor of Computer Applications -
MCM DAV College for Women
Senior Secondary - PCM with Computer Science
GMSSS-22A
Chandigarh, IndiaSkills
- Fast Learner
- Multitasking
- Customer Service Excellence
- Problem-Solving
- Sales Expertise
- Communication
- Team Collaboration
- Time Management
- Adaptability
- Attention to Detail
- Client Relationship Building
Awards
- Student of the Year Award, 2018, AKS Education Awards
- Silver Medal - Inter ICSE Chess Competition, 2017
- 2 Bronze Medals - Inter ICSE Swimming Competition, 2017
- 2nd Runner-up - Inter ICSE School Debate
Personal Information
Date of Birth: 08/14/01
Languages
Hindi
First Language
English
Proficient
C2
Punjabi
Proficient
C2
Timeline
SENIOR EXECUTIVE
Fareportal
04.2024 - Current
CLIENT SERVICE ASSOCIATE
Vedic Sadhana Foundation
01.2023 - 03.2024
Tech Intern
Vedic Sadhana Foundation
04.2022 - 06.2022
Bachelor of Computer Applications -
MCM DAV College for Women
Senior Secondary - PCM with Computer Science
GMSSS-22A