Yashovardhan

B2B Operations:

• Managed business-to-business operations for renowned brands including Benetton UCB, TCNS Clothing, and Being Human.
• Coordinated end-to-end order creation and processing with warehouse teams, ensuring accurate and timely fulfillment.
• Communicated effectively with brand teams by sharing packing details, managing invoice workflows, and overseeing courier dispatch to ensure smooth and on-time deliveries.
• Monitored order tracking and generated performance reports to support process optimization.
• Aligned operational execution with organizational and brand-specific goals to drive efficiency and consistency.

B2C Operations & Analytics:

• Ensured seamless order processing for client brands on leading e-commerce marketplaces by managing day-to-day operations.
• Supervised ground staff to meet strict cutoff timelines, ensuring flawless handovers and minimizing delays or service breaches.
• Conducted root cause analysis of operational issues, implemented corrective actions, and ensured continuous service quality improvement.
• Applied moderate Excel skills to perform operational analysis, optimize workflows, and enhance supply chain efficiency.
• Collaborated cross-functionally with warehouse, customer success, and shipping teams to resolve operational bottlenecks and elevate service levels.
• Participated in regular review meetings, sharing insights and recommendations for improving operational performance.
• Supported manpower planning during high-demand periods, including the Amazon Great Indian Festival, ensuring 100% workforce coverage and on-time delivery performance.