Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yashpal Godara

Manager Customer Support
Jodhpur

Summary

Dynamic manager with a proven track record at Bajaj Finance Ltd, excelling in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Recognized for mentoring staff and achieving cross-selling targets, fostering a collaborative environment that drives performance and success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Bajaj Finance Ltd
01.2023 - Current
  • Service to sales cross selling sales products like insurance home loan proffessional loans bussiness loans and many more
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Manager

Bajaj Finance Ltd
01.2019 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Achiveing cross selling targets service to sales

Senior Sales Executive

HDB Financial Services
08.2018 - 01.2019
  • Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
  • Facilitated relationships with target accounts through implementation of proven networking methods.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
  • Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.

Sales Executive

Bajaj Finance Limited
11.2015 - 07.2018
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Education

Bca - Computer Science

Mcu
Bhopal
07-2015

Skills

Service to sales cross selling

Operations management

Strategic planning

Decision-making

Selling various products by maintaing good relation with customer through the customer service

Certification

HEROES FOR EXCEPTIONAL WORK IS SERVICE TO SALES

Timeline

HEROES FOR EXCEPTIONAL WORK IS SERVICE TO SALES

04-2024

Manager

Bajaj Finance Ltd
01.2023 - Current

Assistant Manager

Bajaj Finance Ltd
01.2019 - 08.2021

Senior Sales Executive

HDB Financial Services
08.2018 - 01.2019

Sales Executive

Bajaj Finance Limited
11.2015 - 07.2018

Bca - Computer Science

Mcu
Yashpal GodaraManager Customer Support