Yashpal Shinde

As an L1 Support Engineer at Optiva, I was always ready to take ownership of support incidents, handling emergency call rotations every few weeks (24/7 support).

Responsible for managing all Linux servers, EMC storages, HPE servers, and addressing database-related issues.

Logging cases with EMC, HPE, and RedHat for hardware and software support, and following up until tickets are closed.

Troubleshooting issues, conducting log investigations, and resolving tickets using JIRA for ticketing.

Available for emergency situations in Data Center support.

Updating knowledge base articles with the solutions provided when supporting and resolving issues.

As a Technical Support Engineer at TISS,Mumbai , I was dedicated to delivering exceptional technical assistance to all developers, staff & students , ensuring the effective resolution of their IT-related issues. In this role, I provide support for hardware, software, and network-related challenges, offering timely and efficient solutions to optimize our clients' IT environments.

Key Responsibilities: Issue Resolution, Network devices configurations, OS,Software, Setup installations, Exam Lab setup, Escalation Management - HP & Dell case logging , Remote Troubleshooting

As a Desktop Support Engineer at Infonet , I was responsible for addressing end-users' technical issues, maintaining hardware and software components, and contributing to the overall efficiency of the IT environment.

Key Responsibilities:

End-User Assistance, Hardware Maintenance, Software Support, Network Connectivity, Remote Support.

As a Quality Check Engineer at Yazaki, my primary responsibility was to ensure the standards of quality for our wiring harness products before dispatch to clients.

n this crucial role, I am involved in the final inspection process, meticulously reviewing each wiring harness to guarantee that it meets or exceeds the specified requirements and quality benchmarks.

Key Responsibilities:

Final Inspection , Functional Testing, Visual Examination, Documentation Collaboration, Process Improvement.

As a Senior Project Associate at MKCL, my primary responsibilities involved the installation, configuration, and maintenance of web servers and databases, including managing backups and restorations. I provided configurations and support for various technologies such as MySQL, Tomcat, NGINX, Spring Boot applications (API), pm2, CDN servers on AWS, Oracle, VMware, and effectively managed resources for optimization.

In addition, I was responsible for overseeing MySQL database servers, handling tasks such as upgrades, issue resolution, backup and restoration processes, replications, and optimizations. My focus was on minimizing server resource utilization and performance tuning.

To ensure the smooth operation of web servers, I regularly tweaked and optimized servers and operating systems based on specific requirements.

Writing automate scripts (shell, python ) for daily executable and repeated task and cronjobs.

Using ansible for bulk tasks and updation on multiple servers.

Furthermore, a part of my role included guiding and providing knowledge transfer (KT) for junior staff members.

Using ansible for bulk tasks and updation on multiple servers.