Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Venkatesh Saladi

Hyderabad

Summary

Experienced level 1 support professional offering expertise in responding to customer inquiries, providing basic troubleshooting, and escalating issues to higher-level support. Proven ability to effectively resolve issues and deliver exceptional customer service.

Overview

3
3
years of professional experience

Work History

L1 Technical Support Engineer

Capgemini
Hyderabad
09.2021 - Current
  • Provided solid application support for a duration of 3+ years.
  • Responsibly monitored event alerts, ensuring notification of the concerned team, while also efficiently processing user requests for support from level 2 and level 3 engineers.
  • Assisted customers by offering basic troubleshooting techniques and expert guidance to promptly address their concerns.
  • Managed job schedules and executed reruns as needed, adapting to changing requirements.
  • Handling the changes, validated applications, and monitored API calls post completion of the change.
  • Assisted in executing traffic flips and changes under the command center's guidance.
  • Participated in P1, P2, P3, and P4 calls related to the issue and Code Red.
  • Monitored incident alert logs, transaction logs, and backup logs in Kibana/Instana, and Datadog.
  • Monitored database activities and responded to calls from Application Support and Development teams.
  • As per the user request, we have acknowledged the DB stop/start, user creation, and grant specific data.
  • I have experienced tools in Postman, SoapUI, SecureCRT, AutoSys, IBM workload manager(Jobs monitoring tool), Kibana, Instana, AppDynamics, DataDog and Service Snow.

Education

Bachelor of Engineering - Agricultural Engineering

Nova Colleage of Engineering And Technology
Vegavaram, Jangareddygudem, West Godavari
12-2020

Intermediate - M.P.C

Sri Gayatri JR Colleage
Gajuwaka, Visakhapatanam
04-2016

SSC -

Visakha Vimala Vidyalayam
Gajuwaka, Visakhapatnam
03-2014

Skills

  • Application support
  • Technical Troubleshooting
  • Issue Research
  • Issue Escalation
  • JIRA Systems
  • Technical Support
  • Incident Management
  • Requirements Gathering
  • Troubleshooting and diagnosis
  • Root Cause Analysis
  • Monitoring tools in Instana/Kibana/Datadog
  • Java Basics and Springboot

Languages

Telugu
First Language
English
Intermediate (B1)
B1

Timeline

L1 Technical Support Engineer

Capgemini
09.2021 - Current

Bachelor of Engineering - Agricultural Engineering

Nova Colleage of Engineering And Technology

Intermediate - M.P.C

Sri Gayatri JR Colleage

SSC -

Visakha Vimala Vidyalayam

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Venkatesh Saladi