Yash Vardhan Dixit
Lucknow
Summary
Proven Subject Matter Expert at Startek, I enhanced team efficiency and customer satisfaction through innovative solutions and effective training materials, leading to tasks being completed ahead of schedule. Skilled in analytical thinking and teamwork, my approach significantly improved professional growth and service metrics without relying on numerical percentages.
Overview
2
2
years of professional experience
Work History
Subject Matter Expert
Startek
08.2024 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Customer Support Executive
Startek
06.2023 - 08.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
Bachelor Of Science - Agriculture
University of Lucknow
Lucknow 08.2022
Intermediate Certificate - Science
St Marys School
Lucknow 05.2018
Skills
- Strong analytical skills
- Customer focus
- Creative solutions
- Time management
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Subject Matter Expert
Startek
08.2024 - Current
Customer Support Executive
Startek
06.2023 - 08.2024
Bachelor Of Science - Agriculture
University of Lucknow
Intermediate Certificate - Science
St Marys School
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