To leverage my skills, experience, and passion to contribute effectively to a dynamic organization, while continuously expanding my knowledge and professional growth in a challenging and collaborative work environment.
Overview
10
10
years of professional experience
Work History
Senior Executive- Operations
OLX India Pvt Ltd (OLX Autos)
Gurgaon
05.2018 - Current
Inspection QC on more then 49 parameters.
Documentation validation.
Service History Validation.
Procurement and sales of used cars.
Developed and implemented strategies to increase inspection engineers efficiency.
Prepared presentations for internal and external stakeholders.
Created reports summarizing progress against organizational goals and objectives.
Identified opportunities for improvement in existing business processes.
Designed training programs for new employees on executive level topics.
Provided thorough documentation on all quality control activities and results.
Mentored individuals on daily operations.
Account Manager - Operations
Wudstay Travels Pvt Ltd
Gurgaon
08.2016 - 04.2018
Sales in Budget hotel and long term accommodation.
Developed and implemented sales strategies to meet customer needs and increase revenue.
Cultivated relationships with existing customers to encourage repeat business.
Negotiated contracts with clients on behalf of the company.
Identified new potential markets and developed plans for targeting them.
Trained junior sales staff on techniques for improving customer service experience.
Generated reports summarizing sales performance metrics and presented findings to management team.
Executive - Merchant Acquisition
PayU Payments India Pvt Ltd
Gurgaon
12.2015 - 07.2016
Merchants onboarding.
Merchants acquisition on payment gateway.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Executive - Sales
Serco Global Services Pvt Ltd
Gurgaon
08.2014 - 10.2015
Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
Developed strong relationships with potential customers through consistent follow-up contact.
Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.
Industrial Trainee
ITC Fortune Select Global
Gurgaon
10.2013 - 04.2014
Provided support to existing staff on various tasks and duties.