Successful go-getter with excellent Analytical and Reporting skills with 12+ years of work experience succeeding in office environments, seeking for a challenging position that will help leverage my existing skills to achieve the desired results and grow along with the Company.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Corporate Citizenship and Programs Specialist
Accenture Solutions Pvt Limited
BENGALURU
01.2018 - Current
Accenture Global Corporate Citizenship Team
Support Global Giving team with data management, tracking performance metrics and maintaining data integrity in IMPACT (Salesforce)
Schedule GG (Global Giving) grant management stakeholder check-ins (including calls, meetings, reviews as needed and relevant), coordinating diaries across partners, Market Unit teams, Senior Accenture sponsors (MDs and Accenture Leadership) supporting in grant report review process
Support the framing of Change Requests for ongoing Global Giving grants
Creating and extracting user-defined reports from IMPACT
Including closely working with Global Reporting team, to ensure data is verified / up-to-date, and resulting reports generated are timely
Update and maintain GG knowledge management requirements within IMPACT / OneDrive / GG sharepoint
Support ad-hoc data requests for leadership and other briefings
Coordinates as needed with Communications and Marketing colleagues for related and relevant opportunities
Undertake project-based initiatives related to Global CC portfolio (as required)
Manage ADP (Accenture Development Partnerships) and Global Pro-Bono projects on Salesforce
Working with Cross Team members for data collation for various high level internal and external team meetings
Gained extensive knowledge in data entry, analysis and reporting.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Analyst - Business Reporting and Governance Team
Accenture Solutions Pvt.Ltd
BENGALURU
05.2015 - 12.2018
Translating the client needs to the operations team and building reports based on the requirement
Working closely with the client to determine the Governance guidelines and executing the same
Handle changes in a systematic manner, notifying and obtaining approval from all the required parties
Reporting incidents which impact the day to day operations, working with the concerned teams to ensure accurate and timely resolution
Generating Operational and Contractual reports to give client and Accenture leadership on performance against the targets
Experience on Business Intelligence tools like Success Factor and Tableau for Learning and HR teams
Developing/modifying queries on SAP based on client requirements in relation to reporting
Developing/modifying queries on Talent Share (Success Factor) for Learning and Performance Team
HR Support Center Representative
Accenture Solutions Pvt.Ltd
12.2012 - 04.2015
Support the employees of Client with their HR related queries
First point of contact and supported the employees with their recruitment, payroll, EDM (Employee Data Management) and Learning related queries
A year later started Training the new joiners with Tier 1 process, mentoring and was appreciated in helping the new joiner in building their skills and they being effective on calls/emails
Handled escalation calls and received appreciation from onshore teams for taking the ownership of going extra mile in resolving the issues for employees
Offered advice and assistance to employees, paying attention to special needs or wants.
Maintained employee satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Process Executive
Infosys BPO Ltd
BENGALURU
06.2011 - 12.2012
Answering calls from British Telecom broadband and telephone customers to resolve their technical issues with the Telephone and Broadband
Calling DSAT customers to obtain the feedback
Driving team to avoid repeated calls from customers reporting the same issue
Driving team to achieve positive CSAT scores
Education
Master - Business Management
Annamalai University
06.2011 - 05.2013
Bachelor - Business Management
Bangalore University
06.2008 - 05.2011
Skills
/ Competenciesundefined
Certification
Fitness Trainer Certification - Gym Workouts and Bodybuilding
Interests
Master Excel
Get Certified as Nutritionist
Timeline
Fitness Trainer Certification - Gym Workouts and Bodybuilding
10-2020
Corporate Citizenship and Programs Specialist
Accenture Solutions Pvt Limited
01.2018 - Current
Analyst - Business Reporting and Governance Team
Accenture Solutions Pvt.Ltd
05.2015 - 12.2018
Certified in International Voice Assessment Test (Berlitz)