Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Yashwanth Kumar

Specialist Corporate Citizenship
Bangalore

Summary

Successful go-getter with excellent Analytical and Reporting skills with 12+ years of work experience succeeding in office environments, seeking for a challenging position that will help leverage my existing skills to achieve the desired results and grow along with the Company.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Corporate Citizenship and Programs Specialist

Accenture Solutions Pvt Limited
BENGALURU
01.2018 - Current

Accenture Global Corporate Citizenship Team

  • Support Global Giving team with data management, tracking performance metrics and maintaining data integrity in IMPACT (Salesforce)
  • Schedule GG (Global Giving) grant management stakeholder check-ins (including calls, meetings, reviews as needed and relevant), coordinating diaries across partners, Market Unit teams, Senior Accenture sponsors (MDs and Accenture Leadership) supporting in grant report review process
  • Support the framing of Change Requests for ongoing Global Giving grants
  • Creating and extracting user-defined reports from IMPACT
  • Including closely working with Global Reporting team, to ensure data is verified / up-to-date, and resulting reports generated are timely
  • Update and maintain GG knowledge management requirements within IMPACT / OneDrive / GG sharepoint
  • Support ad-hoc data requests for leadership and other briefings
  • Coordinates as needed with Communications and Marketing colleagues for related and relevant opportunities
  • Undertake project-based initiatives related to Global CC portfolio (as required)
  • Manage ADP (Accenture Development Partnerships) and Global Pro-Bono projects on Salesforce
  • Working with Cross Team members for data collation for various high level internal and external team meetings
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Analyst - Business Reporting and Governance Team

Accenture Solutions Pvt.Ltd
BENGALURU
05.2015 - 12.2018


  • Translating the client needs to the operations team and building reports based on the requirement
  • Working closely with the client to determine the Governance guidelines and executing the same
  • Handle changes in a systematic manner, notifying and obtaining approval from all the required parties
  • Reporting incidents which impact the day to day operations, working with the concerned teams to ensure accurate and timely resolution
  • Generating Operational and Contractual reports to give client and Accenture leadership on performance against the targets
  • Experience on Business Intelligence tools like Success Factor and Tableau for Learning and HR teams
  • Developing/modifying queries on SAP based on client requirements in relation to reporting
  • Developing/modifying queries on Talent Share (Success Factor) for Learning and Performance Team

HR Support Center Representative

Accenture Solutions Pvt.Ltd
12.2012 - 04.2015
  • Support the employees of Client with their HR related queries
  • First point of contact and supported the employees with their recruitment, payroll, EDM (Employee Data Management) and Learning related queries
  • A year later started Training the new joiners with Tier 1 process, mentoring and was appreciated in helping the new joiner in building their skills and they being effective on calls/emails
  • Handled escalation calls and received appreciation from onshore teams for taking the ownership of going extra mile in resolving the issues for employees
  • Offered advice and assistance to employees, paying attention to special needs or wants.
  • Maintained employee satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Process Executive

Infosys BPO Ltd
BENGALURU
06.2011 - 12.2012
  • Answering calls from British Telecom broadband and telephone customers to resolve their technical issues with the Telephone and Broadband
  • Calling DSAT customers to obtain the feedback
  • Driving team to avoid repeated calls from customers reporting the same issue
  • Driving team to achieve positive CSAT scores

Education

Master - Business Management

Annamalai University
06.2011 - 05.2013

Bachelor - Business Management

Bangalore University
06.2008 - 05.2011

Skills

/ Competenciesundefined

Certification

Fitness Trainer Certification - Gym Workouts and Bodybuilding

Interests

Master Excel

Get Certified as Nutritionist

Timeline

Fitness Trainer Certification - Gym Workouts and Bodybuilding

10-2020

Corporate Citizenship and Programs Specialist

Accenture Solutions Pvt Limited
01.2018 - Current

Analyst - Business Reporting and Governance Team

Accenture Solutions Pvt.Ltd
05.2015 - 12.2018

Certified in International Voice Assessment Test (Berlitz)

01-2013

HR Support Center Representative

Accenture Solutions Pvt.Ltd
12.2012 - 04.2015

Master - Business Management

Annamalai University
06.2011 - 05.2013

Diploma in Computer Applications

06-2011

Process Executive

Infosys BPO Ltd
06.2011 - 12.2012

Bachelor - Business Management

Bangalore University
06.2008 - 05.2011
Yashwanth KumarSpecialist Corporate Citizenship