Yashwanth Kumar

Accenture Global Corporate Citizenship Team

• Support Global Giving team with data management, tracking performance metrics and maintaining data integrity in IMPACT (Salesforce)
• Schedule GG (Global Giving) grant management stakeholder check-ins (including calls, meetings, reviews as needed and relevant), coordinating diaries across partners, Market Unit teams, Senior Accenture sponsors (MDs and Accenture Leadership) supporting in grant report review process
• Support the framing of Change Requests for ongoing Global Giving grants
• Creating and extracting user-defined reports from IMPACT
• Including closely working with Global Reporting team, to ensure data is verified / up-to-date, and resulting reports generated are timely
• Update and maintain GG knowledge management requirements within IMPACT / OneDrive / GG sharepoint
• Support ad-hoc data requests for leadership and other briefings
• Coordinates as needed with Communications and Marketing colleagues for related and relevant opportunities
• Undertake project-based initiatives related to Global CC portfolio (as required)
• Manage ADP (Accenture Development Partnerships) and Global Pro-Bono projects on Salesforce
• Working with Cross Team members for data collation for various high level internal and external team meetings
• Gained extensive knowledge in data entry, analysis and reporting.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Translating the client needs to the operations team and building reports based on the requirement
• Working closely with the client to determine the Governance guidelines and executing the same
• Handle changes in a systematic manner, notifying and obtaining approval from all the required parties
• Reporting incidents which impact the day to day operations, working with the concerned teams to ensure accurate and timely resolution
• Generating Operational and Contractual reports to give client and Accenture leadership on performance against the targets
• Experience on Business Intelligence tools like Success Factor and Tableau for Learning and HR teams
• Developing/modifying queries on SAP based on client requirements in relation to reporting
• Developing/modifying queries on Talent Share (Success Factor) for Learning and Performance Team

• Support the employees of Client with their HR related queries
• First point of contact and supported the employees with their recruitment, payroll, EDM (Employee Data Management) and Learning related queries
• A year later started Training the new joiners with Tier 1 process, mentoring and was appreciated in helping the new joiner in building their skills and they being effective on calls/emails
• Handled escalation calls and received appreciation from onshore teams for taking the ownership of going extra mile in resolving the issues for employees
• Offered advice and assistance to employees, paying attention to special needs or wants.
• Maintained employee satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answering calls from British Telecom broadband and telephone customers to resolve their technical issues with the Telephone and Broadband
• Calling DSAT customers to obtain the feedback
• Driving team to avoid repeated calls from customers reporting the same issue
• Driving team to achieve positive CSAT scores