Yasmeen Banu
Chennai
Summary
The management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Overview
14
14
years of professional experience
Work History
Team Lead, Operations
CITIGROUP
CHENNAI
12.2022 - Current
- Leading a team of 7 FTEs that performs UAE Investments process
Deputy Manager
HDFC BANK
CHENNAI
10.2019 - 12.2022
- Personal Banker, Teller Authoriser & Gold Loan Officer
Senior Process Associate
TATA CONSULATANCY SERVICES
12.2012 - 10.2019
- Handling UAE & Singapore Investments, UAE & Bahrain Insurance process
Customer care Executive
Citi Bank
Chennai
11.2010 - 11.2012
- Handling Customer queries
Education
BA Corporate Economics - undefined
JBAS college for women, Teynampet chennai-18, Autonomous
XII - undefined
Lady Willington Girls Hr Sec School, Triplicane Ch
Skills
Branch operations handling Experience
Investment Banking end to end processing UAE
Operations Team Handling
Resource Allocation
Key performance indicators
Production monitoring
Equipment Maintenance
Customer service
UAE Citi Bank Insurance processing
Personal Information
- Father's Name: A. Vazeer Basha
- Husband's Name: Naveed Ahmed H
- Date of Birth: 04/16/89
- Marital Status: Married
Contactnumber
+91-9841003972, 9884161746
Testingexperience
- Supported the CITI RAINBOW project and the migration activities during the cutover
- Done UAT testing for certain projects.
- Execution done as per the cases and actual results shared
- Tracked defects in QC / HP ALM system
- Done sanity testing whenever there is a new system enhancement live in production.
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge.
(V YASMEEN BANU)
Languages
English
Intermediate (B1)
Timeline
Team Lead, Operations
CITIGROUP
12.2022 - Current
Deputy Manager
HDFC BANK
10.2019 - 12.2022
Senior Process Associate
TATA CONSULATANCY SERVICES
12.2012 - 10.2019
Customer care Executive
Citi Bank
11.2010 - 11.2012
BA Corporate Economics - undefined
JBAS college for women, Teynampet chennai-18, Autonomous
XII - undefined
Lady Willington Girls Hr Sec School, Triplicane Ch