Yaswanth Bai
PRODUCT MANAGER
Visakhapatnam
Summary
Results-driven Digital Product Manager with 3 years of experience leading end-to-end product development and digital transformation initiatives in the financial services sector. A graduate of the Indian Institute of Technology (IIT), bringing a strong analytical foundation, customer-centric mindset, and deep understanding of digital ecosystems. Proven track record of designing and launching scalable digital solutions that enhance customer experience, streamline operations, and drive business growth.
Experienced in agile product development, user journey optimization, API integrations, and cross-functional stakeholder management. Adept at translating business objectives into technology solutions through clear documentation (BRDs, FRDs) and close collaboration with engineering, design, operations, and compliance teams. Passionate about leveraging data, design, and technology to build intuitive and impactful financial products.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Digital Product Manager
ICICI Bank
06.2022 - Current
- Responsible for digital initiatives, process digitization, system integration and maintenance.
- Owned the end-to-end customer journey for retail asset products (e.g., personal loans, auto loans, home loans).
- Led customer feedback analysis and pain-point mapping to drive continuous improvement in onboarding, servicing, and closure journeys.
- Defined product features, enhancements, and digital process flows aligned with customer needs and regulatory requirements.
- Acted as the business owner for digital interfaces like mobile banking, internet banking, and loan origination systems.
- Defined BRDs/FRDs and coordinated with tech teams (internal and vendors) to develop and deploy new features.
- Managed UAT cycles and post-deployment monitoring to ensure seamless functionality.
- Worked closely with engineering teams to translate product requirements into technical specifications and ensure successful implementation.
- Successfully delivered multiple system enhancement developments pertaining mortgage loan sourcing and processing application.
- Integrated APIs with fintech and ecosystem partners for faster loan processing and digital documentation.
- Successfully added 18+ digital services resulting in 45000 monthly requests digitally (69% of total requests).
- Expected annual retention portfolio savings of INR 3200 Cr by designing digital retention journey.
- Successfully coordinated and managed 60+ projects that had a technology impact pertaining to improvement in customer service, business improvement and expansion, process improvement, compliance etc.
Summer Internship on Digital Marketing
Exposys Data Labs
06.2021 - 07.2021
- Proposed new strategies on digital marketing and it's impact on Revenue Generation.
- Assisted in the execution of strategies to build a lasting digital connection with consumers.
Education
B tech - Biotechnology
IIT JODHPUR
Class 12 - undefined
NARAYANA JUNIOR COLLEGE
Visakhapatnam, Andhra Pradeshclass x - undefined
NARAYANA HIGH SCHOOL
Visakhapatnam, Andhra PradeshSkills
- Python, C/C,R
- Product and Project Management
- Digital Strategy
- Retail Asset Product Management (eg, Personal Loan, Home Loan, Auto Loan)
- Credit Lifecycle Understanding (Origination, Underwriting, Disbursal, Servicing, Closure)
- Loan Management Systems (LMS, LOS)
- Regulatory & Compliance Knowledge (RBI Guidelines, KYC, AML)
- Digital Transformation & Automation
- API Integrations (Fintech, Credit Bureaus, NSDL, Aadhaar, PAN)
- UI/UX Optimization for Loan Journeys (Web, Mobile)
- Process Re-engineering & Optimization
Accomplishments
- Placed in top 1 percent of 1.5 million JEE aspirants in 2018.
- Played for Institute volleyball team in Inter IIT sports competition 2019.
Extra Curricular
Volleyball Team Captain | IIT Jodhpur Dance club member | IIT Jodhpur
Interests
Cricket
Volleyball
Dance
Volunteering and Community Involvement
Positions Of Responsibility
- Assistant head, Media and Publicity, Ignus'20, Socio Cultural Fest, IIT Jodhpur and Volleyball Team Captain, IIT Jodhpur, 01/21
Timeline
Digital Product Manager
ICICI Bank
06.2022 - Current
Summer Internship on Digital Marketing
Exposys Data Labs
06.2021 - 07.2021
Class 12 - undefined
NARAYANA JUNIOR COLLEGE
class x - undefined
NARAYANA HIGH SCHOOL
B tech - Biotechnology
IIT JODHPUR
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