Yaswanth Buddala
SME
Visakhapatnam,Andhra Pradesh
Summary
Dynamic team collaborator dedicated to overcoming industry challenges and fostering mutual growth within the organization. Possesses deep subject matter expertise and a proven track record of delivering impactful results through effective teamwork and adaptability. Recognized for reliability and a strong focus on achieving organizational objectives, with adeptness in research, analysis, and communication. Committed to driving success by leveraging skills in dynamic environments, providing consultative enhancement recommendations, and improving processes to align with strategic goals.
Overview
10
10
years of professional experience
3
3
Languages
Work History
SME
Sutherland Global Services Pvt LTD
03.2020 - Current
- This is my present role in UAE health care, and I am from the pilot batch. Later on, I acted as an SME. Here, I used to give training to around 12 employees, as well as the Quality Analyst.
- I used to connect with the client directly on a daily basis to streamline the process and prepare SOPs for new employees.
- I used to take care of KPIs and KRAs, as well as giving feedback on the process escalations.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
Senior Associate
WNS GLOBAL SERVICES PVT LTD
03.2016 - 09.2018
- Started as an Associate in March 2016, and later, within a year, was promoted to Senior Associate, as well as Aux Trainer.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Trained and supervised employees on office policies and procedures.
- I worked in the U.S. healthcare domain until September 2018.
Education
Bachelor of Science - Computers
Andhra University
Visakhapatnam, India 04.2001 -
Intermediate - MPC
Board of Intermediate Education
Visakhapatnam, India06.2009
SSC - Matriculation Xth
State Board of Secondary Education
Visakhapatnam, India05.2007
Skills
- Microsoft Office applications
- Data organization and interpretation
- Training and mentoring
- Strategic thinking
- Innovative mindset
- Team collaboration
- Strong analytical skills
References
References available on request.
Interests
Playing cricket, Solving brain teasing riddles, Listening Music
PERSONAL STRENGTHS
- I am a constant learner
- Astute at analysing
- Self-confidence
- Good at Multi-tasking
Timeline
SME
Sutherland Global Services Pvt LTD
03.2020 - Current
Senior Associate
WNS GLOBAL SERVICES PVT LTD
03.2016 - 09.2018
Bachelor of Science - Computers
Andhra University
04.2001 -
Intermediate - MPC
Board of Intermediate Education
SSC - Matriculation Xth
State Board of Secondary Education