Yaswanth Potu
Hyderabad
Summary
7+ years of experience providing technical support for complex software and hardware products. Experienced in providing technical support for a wide range of products from multiple vendors. Responsible for troubleshooting and resolving customer product issues via phone, email, and in-person. Diagnosed, investigated, and resolved customer issues in a timely and professional manner. Developed and maintained relationships with customers to ensure customer satisfaction. Coordinated with the product development team to provide timely product updates and bug fixes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Support Engineer
Movate PVT Ltd
09.2022 - Current
- As a Product Support Engineer in Zscaler's Technical Assistance Center (TAC), I am responsible for providing comprehensive technical support to customers utilizing Zscaler's cutting-edge cybersecurity solutions
- My role involves a deep understanding of Zscaler's products and services, coupled with the ability to troubleshoot and resolve complex issues efficiently.
Senior Network Engineer
Florida Software Solutions
08.2018 - 08.2022
- As a Network Engineer at Florida Software Solutions, my role revolves around providing expert-level support in Cisco router and switch configuration, network troubleshooting, and the utilization of monitoring tools such as SolarWinds
- My proficiency spans LAN/WAN administration, OSI layer model, TCP/IP, and various IP protocols, coupled with a robust understanding of VPN and firewall applications.
Data Operator
Reliance Nippon Life insurance
08.2015 - 03.2018
- As a Data Operator at Reliance Nippon Life Insurance, my role is integral to maintaining the accuracy, integrity, and efficiency of the organization's data management processes
- My responsibilities encompass a range of tasks related to data entry, validation, and ensuring the overall quality of information within the company's databases.
Education
Bachelor of Engineering in Computer Science and Engineering -
Sathyabama University, Chennai
05.2014
Skills
- Technical Troubleshooting
- Resource Management
- Technical Writing
- Decision Making
- Data Analysis
- Performance Monitoring
- Problem Solving
- Adaptability
Certification
CCNA, NetworkKings IT Services Pvt Ltd, 07/2019, Dedicated and certified IT professional with a strong foundation in networking, backed by the esteemed Cisco Certified Network Associate (CCNA) certification. Adept at designing, implementing, and managing robust network infrastructures to ensure seamless connectivity and optimal performance. Proven ability to troubleshoot and resolve complex network issues, coupled with a commitment to staying current with emerging technologies and industry best practices.
Languages
English
Telugu
Hindi
Hobbies and Interests
- Pet lover
- Cricket
- Volleyball
- NGO activities
Timeline
Product Support Engineer
Movate PVT Ltd
09.2022 - Current
Senior Network Engineer
Florida Software Solutions
08.2018 - 08.2022
Data Operator
Reliance Nippon Life insurance
08.2015 - 03.2018
Bachelor of Engineering in Computer Science and Engineering -
Sathyabama University, Chennai
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