Yatin Kuntal

● 196 Rooms Inventory.

● Coordinate with FOM and team to step up a new process

● Make arrangement for VIP and VVIP arrivals.

● Manage room inventory, ensuring proper allocation, availability, and coordination with housekeeping for room readiness.

● Responsible for group check in and billing

● Responsible to manage all aspects of the hotel's operation during a specific shift, including front desk, concierge, security, and other departments.

● Handle guest complaints and issues, finding suitable resolutions in accordance with hotel policies and maintaining a high level of guest satisfaction.

● Oversee financial transactions, including handling cash, credit card transactions, and ensuring accurate billing, folio management, and reconciliation.

● Lead the shift team by setting expectations, providing guidance, and fostering a positive and productive work environment.

● Encourage staff to upsell and cross-sell hotel amenities and services to maximize revenue and enhance the guest experience.

● Support the training of new staff, ensuring they are well-versed in hotel policies, procedures, and service standards.

● 150 Rooms Inventory.

• • 218 Rooms Inventory.

• • 135 Rooms Inventory.

• • 164 Rooms Inventory

• • 120 Rooms Inventory

• • 235 Rooms Inventory