Yatin Sethi

• Created employee schedules to align coverage with forecasted demands.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Reviewed sales and gross profit report to assess company efficiency.

• Fielded customer questions to share information about products, availability, and pricing.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Established rapport with customers using active listening and interpersonal skills.

Worked As a admin Head

• Maintained professional, organized, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.
• Managed and motivated employees to be productive and engaged in work.

• Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
• Monitored sales team performance and provided constructive feedback.
• Kept detailed track of sales and customer information in company system.