Yatish Panchal
Business Analyst
Thane,MH
Summary
Seasoned Business Analyst with 12.3 years of experience in the Cards & Payment domain. Skilled in understanding business and systems requirements, conducting user acceptance testing, and providing end-user training. Utilizes past experiences to inform future decision-making. Experienced in the end-to-end process of Business Analysis, including conducting As-Is/To-Be Analysis, mapping and finalizing requirements, documenting functional specifications, determining business scenarios, and mapping them into solutions. Proficient in leading business interactive sessions, preparing flow diagrams, and creating various requirement documents and reports. Adept at requirement gathering and analysis, system study, and implementation of Agile & Waterfall Methodology. Proven ability to maintain cross-functional coordination with senior management and stakeholders globally. Successfully managed major clients in the Indian & Philippines zone, including Security Bank Debit Switch, Yes Bank Switch Migration, Precision CMS System (Munich), HDFC POS DCC & Jio Money Wallet Integration Project. Subject Matter Expert (SME) in Payments & Cards domain functionality with extensive experience in ISO 8583 messages and H2H Interfaces. A dynamic leader with hands-on experience in requirements gathering, quality assurance, and solution design and analysis. Skilled in Functional, System, Integration, Regression, and User Acceptance Testing. Expertise in Schemes Certification testing for VISA, MasterCard, Rupay, and Bancnet. Good knowledge of VISA and MasterCard Simulators, Terra Simulator, and 'FINSIM' tool.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Manager
Capgemini
10.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Senior Manager-Business Analyst
Axis Bank Ltd.
06.2022 - 09.2024
- Working as Business analyst between Product Team and Vendor(YSE) to meet business requirements
- Preparing & installing solutions by determining and designing system specifications, standards, an programming, improving operations by conducting systems analysis
- Implemented and developed operational standards, policies and procedures.
- Performing key role of validating business plans & financial strategies for maximizing profitability
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Responsible to understand and analyze the business requirements and communicate same with vendor to explain the requirements
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Responsible for end to end project delivery of Projects from Development tracking and delivery in UAT, UAT Support, Implementation & Go-Live activities support
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Involved in handling post implementation issues
- Project tracking of all activities in Project Management Tool (AOPM)
- Ensuring proper communication between teams and observing the resolution to escalations within the given Service Level Agreements (SLAs)
- Responsible for handling enhancement and regulatory changes highlighted in RBI Audit and various Data Quality requirement from RBI
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Sr. Test Engineer
Attra Infotech Pvt Ltd.
03.2021 - 05.2022
- Successfully managed stakeholder expectations by consistently delivering high-quality products that met or exceeded specifications.
- Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences.
- Reproduced defects and documented findings.
- Streamlined testing processes for increased efficiency in identifying and resolving defects.
- Collaborated with developers to resolve issues identified during the testing phase, resulting in a more robust final product.
- Improved software quality by designing and executing comprehensive test plans.
- Analyzed test data to identify trends and areas for improvement in product development processes.
- Managed multiple projects concurrently, maintaining strict deadlines while not sacrificing attention to detail or quality control measures.
- Reviewed results and produced daily reports for developers.
Assistant Manager-Testing
Euronet Services India Private Ltd.
11.2016 - 12.2020
- Deployed On-site for understanding of newly developed CMS System by Euronet which is capable of authorizing transactions and issuing Debit/Prepaid cards
- Helping Munich team in understanding Debit card issuance and validation of transaction from Schemes (Visa and Mastercard) perspective
- Worked with Munich team for development and handling of POS/E- commerce/ATM transactions
- Responsible for completion of MasterCard, VISA Acquiring and Issuing certification
- Successfully delivered multiple Switch Migration Project.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Software Implementation and Test Engineer
FIS Payment Solutions and Services India Pvt Ltd.
05.2015 - 11.2016
- Go through the client's requirements and get clarifications
- Collaborate with development team to design programs for all client requirements and rollout the implementation activities and manage the communication with the department to resolve all issues
- Carrying out smooth delivery of use cases/releases required by clients within timeline
- Carrying out unit testing in development environment and planning release for Production movement
- Tracking of Defects and bug fixes raised by client in SIT and Production environment and resolving all the issues within required time frame
- Testing release provided by developers in Development and SIT environment and creating test cases and test results
- Preparing and maintaining all technical and business documents and collaborate with clients to support to all issues
- Assist clients to monitor all software implementation lifecycle and assist make appropriate customization to all software for clients
- Carrying out activities like Installation of environment, pro-actively working on issues related to Production environment
- Involved in setting up and installation of High Availability environment and carrying out DR activities
- Involved in configuring set up/testing of Jio Money Acceptance at Master card/VISA POS terminal
- Carrying out POS Issuing/Acquiring unit testing on Finsim Simulator
- Carrying out Load Testing in Performance Engineering environment
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
Assistant System Analyst
C-Edge Technologies Ltd.
01.2014 - 04.2015
- Developing / modifying code as per the requirement, performing unit testing of the code, implementing changes into production, review the Test cases (comfort, UAT) and providing production support for Rupay Debit, Rupay KCC and POS etc
- Execute the tests as per test cases and log test results
- Defect classification and Reporting, creation of unit level test cases
- Reports module specific defects analysis
- Assists in design and documentation of module level test cases
- Writing and executing SQL scripts for data Objects validation
- Carrying out ATM/POS Issuing/Acquiring Certification Testing
Software Engineer
Orient Technologies Ltd.
10.2012 - 01.2014
- Company Overview: Client:Tata Communications Ltd
- (VSNL)
- Involved Bug verification and rectifying the bugs
- Resolution and follow up of any technical hurdles that may crop up
- Working on Analysis, Testing and support phase and prepare HLA
- Defect Reporting and Tracking using Track+
- Monitoring overall functioning of application, identifying improvement areas and implementing adequate measures to maximize Business User satisfaction level
- Back-up and restoration management: Management of Daily/weekly Backups of SERVER and DATABASE as per laid down backup policy with periodic restoration drill
- Client:Tata Communications Ltd
- (VSNL)
Education
Bachelor of Science - Information Technology
K.M. Agrawal College
Kalyan, India 04.2001 - 04.2012
Skills
Banking (ITM Switch 43/44/45)
Finsim ATM Simulator
Mastercard Debit Financial Simulator
Mastercard Authorization Simulator
Visa Test Simulator
SAVVI Test Tool
Banking (IST Switch 77)
Finsim Simulator
Shell Scripting
AIX
Banking (Electronic Fund Transfer ie ATM/POS)
Business Analysis
Electra switch version 73
ISO 8583:1993
ISO 8583:1987
Test case modeling
System monitoring
Requirements gathering
Project management
Analytical thinking
Problem-solving
Business process improvement
Gap analysis
Business process mapping
Quality assurance
User acceptance testing
Process optimization
Technical writing
Risk assessment
Personal Information
- Date of Birth: 11/19/90
- Marital Status: Married
Timeline
Manager
Capgemini
10.2024 - Current
Senior Manager-Business Analyst
Axis Bank Ltd.
06.2022 - 09.2024
Sr. Test Engineer
Attra Infotech Pvt Ltd.
03.2021 - 05.2022
Assistant Manager-Testing
Euronet Services India Private Ltd.
11.2016 - 12.2020
Software Implementation and Test Engineer
FIS Payment Solutions and Services India Pvt Ltd.
05.2015 - 11.2016
Assistant System Analyst
C-Edge Technologies Ltd.
01.2014 - 04.2015
Software Engineer
Orient Technologies Ltd.
10.2012 - 01.2014
Bachelor of Science - Information Technology
K.M. Agrawal College
04.2001 - 04.2012