Yeduvaka Vinaykumar
Vizianagaram
Summary
Results-driven professional at Creditvidya with expertise in MongoDB, SQL, and Java, successfully resolving over 200 technical issues monthly and achieving a 95% customer satisfaction rate. Proven ability to develop engaging web application automation, enhancing product functionality and driving team performance. Adept at mentoring junior staff, showcasing strong leadership and technical skills. Committed to continued innovation in web development and improving operational efficiencies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tech Support Engineer
Creditvidya
Hyderabad
09.2022 - Current
- As a Support Engineer, I played a pivotal role in providing technical support and leveraging MongoDB, SQL databases
- Alongside Python scripting to resolve customer issues and enhance the functionality of our product
- In my 1 year and 6 months as a Tech Support Engineer, I consistently achieved a 95% customer satisfaction rate by resolving over 200 technical support tickets monthly
- Successfully resolved 200+ technical support tickets monthly, showcasing expertise in identifying and resolving a variety of technical issues
- Developed and conducted training sessions for junior support staff, resulting in a 15% increase in team efficiency and issue resolution speed, showcasing leadership and mentoring abilities
- Developed web applications using HTML, CSS, and JavaScript within the organizational context, showcasing proficiency in front-end web development
- Demonstrated the ability to create visually appealing and responsive user interfaces while ensuring optimal functionality through effective use of HTML, CSS for styling, and JavaScript for interactive features
Education
Bachelor of Technology - Mechanical Engineering
AP IIIT RGUKT RKVALLEY
Kadapa, Andhra Pradesh01.2022
Intermediate - MPC
AP IIIT RGUKT RKVALLEY
Kadapa, Andhra Pradesh01.2018
SSC -
ZPH School
Golzam, Andhra Pradesh01.2016
Skills
- MONGODB
- SQL
- PYTHON
- GIT
- JAVA
- HTML
- CSS
- JavaScript
Certification
Python Certification, Nxt wave disruptive technologies private limited, 05/01/22
Java Certification,Frontlines Edu Tech private limited,30/05/2025
Timeline
Tech Support Engineer
Creditvidya
09.2022 - Current
Bachelor of Technology - Mechanical Engineering
AP IIIT RGUKT RKVALLEY
Intermediate - MPC
AP IIIT RGUKT RKVALLEY
SSC -
ZPH School
Similar Profiles
PRAVEEN KUMAR PANCHADARLAPRAVEEN KUMAR PANCHADARLA
Quality Assurance Lead Tester at AccentureQuality Assurance Lead Tester at Accenture
Krishnamraju KarrothuKrishnamraju Karrothu
Assistant Supply Chain Manager at Hyperpure by ZomatoAssistant Supply Chain Manager at Hyperpure by Zomato
Harish Kumar NalamHarish Kumar Nalam
Software Engineer at AmdocsSoftware Engineer at Amdocs
Jayarami Reddy CheedipudiJayarami Reddy Cheedipudi
Section Head in QC at Dr. Reddy’s laboratories limitedSection Head in QC at Dr. Reddy’s laboratories limited
Levar AllenLevar Allen
Tech Support Engineer at TEKsystemsTech Support Engineer at TEKsystems