YELLA SRI MANI KANTESH
Hyderabad
Summary
Payroll Specialist with 7 years of combined experience, including 4 years in payroll operations and 3 years in customer support roles. Skilled in end-to-end payroll processing, statutory compliance, reconciliations, reporting, data migration, and supporting implementation work. Strong background in customer communication and issue resolution from roles at GreyCampus and Knoah Solutions, enhancing ability to handle employee queries and deliver accurate, timely support. Recognized for attention to detail, teamwork, and efficiency in managing payroll for large headcount.
Overview
8
8
years of professional experience
Work History
Payroll Specialist
EB Technologies Pvt Ltd
03.2022 - Current
- Process end-to-end payroll for up to 1000 employees.
- Validate and process payroll inputs including salary changes, reimbursements, deductions, allowances, and employee updates.
- Maintain payroll records for onboarding, exits, and statutory/voluntary deductions.
- Ensure compliance with CPF, IRAS, tax filings, and government claims.
- Prepare payroll reports for Finance, GL, audits, and management.
- Reconcile payroll data to ensure accuracy.
- Handle payroll discrepancies and employee queries professionally.
- Participated in payroll system upgrades or customization, implementation work, data migration using advanced Excel functions and formulas, and supported new client onboarding and payroll implementation projects.
- Support system troubleshooting, testing, and enhancements.
- Coordinate with HR, Finance, and BPO teams.
- Track client deadlines using MS Planner/Loop.
- Provide backup during team absences.
- Conduct payroll training and maintain documentation.
Senior Support Associate
GreyCampus Pvt Ltd
01.2021 - 02.2022
- Supported global learners via chat, email, and phone.
- Resolved tickets within a 15-minute turnaround.
- Assigned leads and coordinated with the sales team.
- Ensured strong customer satisfaction.
Customer Support Specialist
Knoah Solutions
07.2017 - 12.2019
- Assisted US Samsung customers via chat, voice, and email.
- Handled troubleshooting, ticket creation, and resolution.
- Maintained quality service and customer satisfaction.
Education
ECE - Electronics And Communications Engineering
JNTU Kakinada
Kakinada04-2012
Skills
- End-to-End Payroll Processing
- Statutory Compliance (CPF, IRAS, Tax Filing)
- Payroll Data Validation & Deductions
- Payroll Reconciliation & Reporting
- Payroll System Support & UAT
- Implementation & Data Migration
- MS Planner / MS Loop
- Advanced Excel (Functions & Formulas)
- Coordination with HR, Finance & BPO Teams
- Time sheet review
- Meeting deadlines
- Payroll auditing
- Proficient in QuickHR software
- Report preparation
Timeline
Payroll Specialist
EB Technologies Pvt Ltd
03.2022 - Current
Senior Support Associate
GreyCampus Pvt Ltd
01.2021 - 02.2022
Customer Support Specialist
Knoah Solutions
07.2017 - 12.2019
ECE - Electronics And Communications Engineering
JNTU Kakinada
Hobbies
Listening Music, Watching Movies, Badminton
Additional Strengths
- Recruited, trained, and managed a team of 10 subordinates, ensuring smooth workflow and performance excellence.
- Strong communication skills
- High attention to detail
- Ability to meet strict deadlines
- Excellent teamwork & coordination
Hobbies
Listening Music, Watching Movies, Badminton