YERAMALA VARUN

• Managing and creating end-to-end implementation of QA process that includes test plan, test case preparation, test case review, test case execution, defect reporting, and tracking.
• Responsible for training the new mates in the team.
• Planning and conducting release-wise cross-functional KT from functional testing teams.
• Maintaining and increasing the knowledge base of team members by planning cross-training across modules to ensure minimal resource dependency.
• Good knowledge of TOSCA components, such as requirements, test cases, test case design, and execution lists.
• Created and executed smoke, sanity, functional, regression, system integration, and exploratory tests.
• Postman tool for API Testing.
• Worked with the Development team to resolve the issues raised during test execution.
• SQLyog for DB testing, running the queries, and testing the data flow.
• Good knowledge of integrating Jenkins' tool for TOSCA CI Integration.
• Good knowledge on Distributed Execution (DEX) for execution of TOSCA test cases from server side and on agent machines.
• Knowledge on Integration of test management tools, JIRA, with TOSCA test suite.
• Writing the test scenarios and test cases for the new enhancement in projects.
• Working on JIRA for a bug tracking tool.
• Interacting with the clients regarding the UAT release and bug fixes for the releases.
• Multitasking and taking care of multiple projects.

Led the team to meet SLA requirements by assigning and completing issues, including writing and reviewing test cases, scripts, and bug root cause analysis.

• Oversaw a team of four individuals while simultaneously engaging with stakeholders.
• Performing a review of the manual test cases created and executed by the team members for each Sprint.
• Writing the test scenarios and test cases for the new enhancement in Salesforce.
• Salesforce (SILVA) - Have very good exposure on Salesforce ticketing tool and monitoring the queues, flow of cases, prioritize them to provide the resolution based on SLA (Salesforce milestones).
• Worked with all modules of Tosca, such as Modules, Test cases, requirements, and test case design.
• Working on Salesforce contract management life cycle.
• Experience in working on reports like Flash report, Governance report, Silva analysis report, and Universign report.
• Good exposure to Data Loader, User Creations, Account creation, Contact Creation, and E-Signature related issues.
• Working on Lightning UI and Salesforce Classic.
• Distributing tasks among team members and following up on critical issues.

• Worked on manual testing and as well as on Salesforce CRM ticketing tool.
• Worked on regression testing, backward compatibility testing, retesting, and ad hoc testing.
• Worked with all modules of Tosca, such as Modules, Test cases, requirements, and test case design.
• Have a great knowledge of writing the test cases and scenarios, and executing those scenarios.
• Salesforce - Have very good exposure on Salesforce ticketing tool and monitoring the queues, flow of cases, prioritize them to provide the resolution based on SLA (Salesforce milestones).
• Worked on Global Distribution Systems, which include applications like Sabre, Amadeus, Galileo/Apollo, Worldspan, and Pegasus.
• GDS Rate Loading: Activate the Rate Plans on GDS as per the Hotel Instructions.
• GDS Termination: Deactivate the GDS connections.
• Troubleshooting the audit failed and rate discrepancy issues in GDS.
• CRS(RezTrip), as far as the CRS is concerned, I have very good knowledge on hotel shell creation to Hotel ARI distribution through different channel managers like SiteMinder, Rategain.
• Deals with Queries/Issues/Support User through Salesforce and Hospitality Sector Software CRS(RezTrip).
• Good knowledge of integrating Jenkins' tool for TOSCA CI Integration.
• Good knowledge on Distributed Execution (DEX) for execution of TOSCA test cases from server side and on agent machines.
• Knowledge on integration of test management tools, JIRA, with TOSCA test suite. Good understanding of organization structure and various processes involved in it.
• Set up and manage entitlements and milestones of the client.
• Good knowledge of Case Milestones and Entitlement Process.
• Change the status accordingly in Salesforce for any request we receive from the client. And to include a client into Salesforce account to appear whenever he/she made a request.
• Booking Engine Configurations and Customization (Web, Mobile, Tablet, Call Centre)
• Used JIRA application whenever we required escalating the issue to the engineering team.
• Worked on checking inventory, rates, and restriction data for every property on clients' request on a daily basis.
• IBE - Hotel Booking engine and Customization.
• Good Knowledge on property reports where the Hotel’s total revenue (month-to-month and year-to-year) is calculated.
• Have been handled work through Salesforce and Talkdesk (i.e., emails and calls all over the geographic locations) to resolve client/customer concerns

• Having experience in QC of all IC news and strong knowledge on sector taxonomy. Experience in managing search keywords for all ICs and Front-end Monitoring of ICs.
• Experience in handling client queries, demos.
• Secondary Research: Collecting data from company websites as the primary source and other third-party sources.
• Generating Companies and updating news according to the requirement of internal and external clients.
• Ensuring the data collected meets the client's request in terms of industry and geography.
• Having detailed knowledge of the process and experience of training new resources.
• Good knowledge of secondary and primary research.
• To ensure accurate data availability, ensuring flexible and meaningful management reporting.

• As part of GT 2.0 Mapping, I am working on forecasting data such as restrictions, geo-codes, street names, and many other core processes. Worked on Evaluation of UAE Restrictions stage, where Sv is not accurate, and was able to deliver the best from it.
• First time in GT been part of evaluations and Analyses had done process documentation which is part of framing policies and procedures for MLIG (Multilevel Intersection Group) and Artifact Clustering. This analysis gave a great ramp-up in a clear idea of mapping and started working on all the major cities.
• Process Worked: Local Geometry (L.G.), Important Roads (I.R.), Restrictions (I.S.), Point of Intersection (P.O.I), Water bodies, Real Road Width (R.R.W.), Pedestrians Crossing, Street Names (S.N.), Geo Codes, Paved/Unpaved, Intersection names,Traffic Signals (T.S.).

• Ensured proper tagging of stories in DMS for site and Taxonomy accuracy.
• Publishing the article with a press release date.
• Key role played for engineering documentation, risk management, and client customer communication.
• Conducted primary and secondary research to gather insights.