NAGARAJU Pasupuleti
Ongole
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
3
3
years of professional experience
Work History
L1 Technical Support Engineer
ABB India Private Limited-Through Progressive InfoVision under WIPRO
Hyderabad
08.2023 - Current
- Handle all kinds of internet-related issues.
- LWap and network switch (Cisco) L1 coordination with BT solves networking and cabling-related issues.
- TCP/IP configuration, smooth running internet, maintenance.
- Networking in a domain environment and troubleshooting.
- Responded promptly to customer queries through emails or phone calls regarding technical support issues.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Desktop Support Engineer
Nass Technologies
Bangalore
01.2022 - 06.2023
- Installing operating systems like Windows 10 and Windows 11.
- Troubleshooting Outlook-related issues.
- Replacement of hard disk drive, keyboard, and screen in laptops.
- Checking mail queries and replying.
- Configuring MS Outlook and creating PSTs.
- Transferring files from one PC to another.
- Replacement of hardware parts like MB, RAM, hard disk, and SSD.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Education
Bachelor of Computer Applications -
Acharya Nagarjuna University
01-2021
Intermediate Certificate (M.P.C) -
Sri Chaitanya Junior College
01-2016
SSC -
Gouthami High School
01-2014
Skills
- TCP/IP configuration
- Network troubleshooting
- Operating systems installation
- Software updates
- Hardware replacement
- Customer support
- LAN troubleshooting
- Cabling
- Basic knowledge of Cisco switches and networking equipment
- Printer configuration
- Networks troubleshoot
Key Strengths and Hobbies
- Strategic and creative thinking
- Good communication and interpersonal skills
- Playing cricket, chess
- Listening to music
Timeline
L1 Technical Support Engineer
ABB India Private Limited-Through Progressive InfoVision under WIPRO
08.2023 - Current
Desktop Support Engineer
Nass Technologies
01.2022 - 06.2023
Bachelor of Computer Applications -
Acharya Nagarjuna University
Intermediate Certificate (M.P.C) -
Sri Chaitanya Junior College
SSC -
Gouthami High School