Yerragorla ramyapriya
Associate software engineer
Vijayawada
Summary
Dedicated production analyst skilled in customizing TPH functionalities and providing go-live support. Proven success in reducing ticket reopens by 40% and delivering enhancements that improve client experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Associate Software Engineer
Ramapriya
07.2022 - Current
- Professional Experience: Temenos – Chennai, India, Production Analyst, and Customer Support Specialist.|October 2022 – Present
- Delivered end-to-end implementation and production support for TPH (Transact Payment Hub).
- Worked in the USMB Model Bank.
- Customized TPH and arrangement architecture functionalities to meet client-specific requirements.
- Provided critical go-live support with minimal disruption, including on-call and weekend availability.
- Reduced reopened tickets by 40% through accurate RCA, and permanent fixes.
- Consistently achieved SLA and KPI targets, ensuring high-quality client support.
- Served as an SME for AA and TPH, validating fixes, and testing complex client scenarios.
- Partnered with cross-functional teams to deliver enhancements, improving client satisfaction, and reducing escalations.
- Earned multiple client appreciations and 5-star ratings for delivery excellence.
Education
Bachelor Of Engineering (BE) - Computer Science
Kalaignar Karunanidhi Institute of Technology
COIMBATORE07.2022
SRM COLLE
Skills
- Key skills
Accomplishments
- Certificate of Appreciation - Temenos (Q4 2023): 100% quality compliance in product analysis and support
- T-Stars Award - Key Player: Recognized for teamwork and critical issue resolution
- T-Stars Award - Commit: Contributed to Openbank Mexico go-live success by stabilizing production
- KPI excellence: consistently met or exceeded client support and resolution targets
Timeline
Associate Software Engineer
Ramapriya
07.2022 - Current
Bachelor Of Engineering (BE) - Computer Science
Kalaignar Karunanidhi Institute of Technology
SRM COLLE